First Line IT Support Technician

Britannia Row Productions Limited; Weybridge; On-site; GBP 27,000 - 33,000; Full time

Job summary

Britannia Row Productions Limited in Weybridge, Surrey (KT13) is seeking a First Line IT Support Technician on a full-time, permanent basis. The role is onsite, 35 hours per week, with salary around £30,000 per year depending on experience.

You will work with the UK IT lead within a broader EMEA setup, providing hands-on support for Windows, Office 365, and related IT tasks. Strong problem-solving and communication skills are essential for daily duties and onboarding new staff.

Qualifications

• 1–2 years of real-life IT support experience with end users.
• Able to understand problems rather than just clicking through.
• Ability to meet tight deadlines and work efficiently.
• Knowledge of Windows and Microsoft Office / 365.
• Experience with Active Directory and Windows Server.
• Desirable: Cisco Webex, Meraki, and VMware familiarity.
• Confident communicator and strong team player.

Responsibilities

• Provide first line IT support for users (Windows, Office, end-user IT inquiries).
• Set up and deploy laptops and desktops.
• Keep track of assets and stock control.
• Perform basic troubleshooting and know when to escalate.
• Handle user/admin tasks in Active Directory.
• Support HR onboarding/offboarding and IT inductions for new starters.
• Assist with software rollouts across the organisation and coordinate changes.
• Maintain relationships with internal teams and external partners.

Skills

IT support experience

Problem solving

Communication skills

Time management

Calm under pressure

Teamwork

On-site work

Tools

Windows

Office 365

Active Directory

Windows Server

Cisco Webex

Cisco Meraki

VMware

Job description

Weybridge, Surrey, KT13

Full Time

Job Title: First Line IT Support Technician

Location: Weybridge, Surrey, KT13

Department: IT Department

Contract type: Full time/Permanent, 35 hours per week [5 in 7 days, Mon-Sun]

Salary: c. £30,000 per annum (dependent on experience)

Who We Are

Britannia Row Productions is a world class audio rental company supplying high end audio equipment and skilled audio engineers to global music tours, sporting, and corporate events. Part of the US based Clair Global group of companies our business and impressive client list is growing.

Our Core Values

Integrity, Innovation, Attention to Detail, and Unyielding Customer Support and Service are at the heart of everything we do. In the fast-moving world of live events, every moment is an opportunity to create something extraordinary, and these values shape how we think, act, and deliver together.

We encourage every team member to truly embrace these values - to live them, demonstrate them, and take ownership of the impact they create. Together, we inspire one another, push boundaries, and deliver unforgettable experiences that leave a lasting impression.

Role Purpose

This is a hands-on first line support role. You will provide support to people when they have an IT issue, need a new machine, or when they need general IT support.

You’ll work closely with our UK IT lead and be part of a broader EMEA IT setup. You’ll be trusted to work autonomously, while taking full ownership of your responsibilities and delivering daily tasks to deadline.

Responsibilities And Duties

• Operational
• First level support for users (Windows, Office, general end user IT enquiries)
• Setting up and deploying laptops and desktops
• Keeping track of assets and stock control (monitoring what stock is where and who is holding the asset, as well as identification of what may be missing)
• Basic troubleshooting (and knowing when to escape)
• Handling simple user/admin tasks in Active Directory
• Supporting HR with onboarding/offboarding of employees
• Providing IT induction to all new starters
• Helping coordinate rollouts when we change or introduce software globally.
• Stakeholder management
• Build and maintain strong relationships with internal teams and external partners.
• Communicating with stakeholders, both locally and across the wider EMEA.
• Company -general
• Take reasonable care for your own health and safety and for that of others who may be impacted by your acts or omissions, comply with all relevant policies and procedures, and promptly report any hazards or concerns.
• Comply with all company policies and procedures at all times.
• Carry out additional duties as reasonably required by the company.

Person Specification & Skills

• Demonstrable experience of real-life IT support (minimum of 1-2years), assisting real users (not labs)
• Ability to understand problems instead of just clicking through them
• Demonstrable experience of working to tight deadlines, with ability to work efficiently
• Knowledge of: Windows
• Knowledge of: Microsoft Office / 365
• Knowledge of: General end-user troubleshooting
• Additional understanding of: Active Directory
• Additional understanding of: Windows Server
• Desirable skill: Cisco Webex
• Desirable skill: Cisco Meraki / Cisco switching
• Desirable skill: VMware
• Confident communicator, with clear communication (especially when things go wrong)
• Adaptable, eager to learn, and thrives in dynamic environments
• Drive, ambition, and problem-solving skills
• Ability to remain calm and decisive in high-pressure environments, particularly when something breaks
• Takes an active responsibility and ownership of tasks
• Enjoys maintaining high standards, with a highly detail-oriented approach to work
• Fantastic approach to teamworking, with a natural ‘can do’ attitude.
• Eligible to work in the UK
• 35 hours per week, five in seven days (Monday to Sunday). This role is required onsite every day, except weekend days
• You are expected to work a minimum of 16 weekend days in a calendar year. This may be worked remotely

We’re building a diverse, inclusive team

You’re welcome at Britannia Row wherever you’re from and whoever you are.

We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements.