First Line IT Support Technician

Paxton Access; Brighton; On-site; GBP 22,000 - 30,000; Full time

Job summary

Paxton Access, a leading technology provider, is hiring a First Line IT Support Technician in Brighton. You will be responsible for troubleshooting IT issues, supporting hardware and software installations, and contributing to IT projects. The role emphasizes collaboration, problem-solving, and a proactive attitude. Join a vibrant company culture with numerous benefits.

Benefits

Private medical insurance and healthcare cashback

Discounted fitness memberships

Generous holiday allowance, including buy/sell options

Opportunities for career progression and development

Vibrant social calendar with events

Qualifications

• Relevant experience in a technical helpdesk based role is beneficial.
• Methodical approach to problem-solving and a strong desire to learn.
• Excellent communication skills and a user-focused mindset.

Responsibilities

• Provide first-line support for hardware, software, and network issues.
• Liaise with third-party suppliers for repairs and manage IT consumables.
• Install and configure hardware and software, ensuring compliance.

Skills

Problem-solving

Communication

Organizational skills

Job description

At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world.

We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.

So, what are the benefits?

• We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more. It’s rare you won’t see something going on!
• Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.
• Join a Carbon Neutral company – Paxton is Carbon Neutral in the UK, France, Germany & South Africa!
• Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
• Discounted fitness memberships up to 75% off in your area with GymFlex.
• Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
• Tech, bike, and travel or season ticket loans.
• 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
• Recognised as one of the Best Companies to Work for in the UK, by Best Companies.

About the role

Join our IT team in Brighton as a First Line IT Support Technician, where you’ll play a vital role in keeping our technology running smoothly. From first-line support to hands-on installations and project work, you’ll be part of a collaborative and knowledgeable team that supports the entire business.

• Provide first-line support for hardware, software, and network issues, maintaining accurate helpdesk ticket records.
• Tackle second-line support issues where possible, escalating more complex problems to the wider IT team.
• Liaise with third-party suppliers for repairs and support, and manage stock levels of IT consumables.
• Install and configure hardware and software, ensuring compliance with licensing requirements.
• Offer friendly coaching to users on common software like Word and Excel.
• Contribute to IT projects that match your skills and interests.
• Handle user and system administration tasks, ensuring all changes are properly documented.
• Take responsibility for daily backup routines and their validation.
• Keep IT asset records up to date and notify the Finance team of any fixed asset changes.
• Create and maintain clear, helpful documentation for systems and processes.

What are we looking for?

• Relevant experience in a technical helpdesk based role is beneficial.
• Organised and proactive, with a methodical approach to problem-solving and a strong desire to learn and adapt to new technologies.
• Collaborative and user-focused, with excellent communication skills and a passion for helping others and sharing knowledge.

The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.

We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here https://www.youtube.com/watch?v=8WH7Pi3--zc