First-Line IT Support Officer – North Wales

Betsi Cadwaladr University Health Board; Wales; In loco; GBP 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

Betsi Cadwaladr University Health Board (BCUHB) is seeking an enthusiastic IT Support Officer to join our IT Service Desk in North Wales. You will be the first point of contact for colleagues, solving hardware and software issues and ensuring patient care tools stay available.

You will deliver high‑quality first line support, manage incidents, and contribute to continuous service improvements while delivering excellent customer service in a busy healthcare environment.

Competenze

• Evidence of Continual Professional Development.
• Problem identification and solving.
• Ability to effectively prioritise tasks in a high‑pressure environment.
• Excellent customer service orientation.
• Educated to Diploma/HNC level or equivalent experience.

Mansioni

• Advise on the Support elements of a wide range of solutions.
• Respond to all types of IT related issues reported via telephone, ITSM user portal or in person, adhering to SLAs.
• Record accurately all IT related issues within the Service Desk's incident management tool (ITSM).
• Provide first line technical support, including analysis & diagnosis of hardware and software problems to initiate corrective action.
• Responsible for providing a high-level customer focused service.
• Responsible for call ownership throughout the call's lifecycle; Welsh/English speakers welcome to apply.

Conoscenze

IT support

Customer service

Formazione

Diploma/HNC level or equivalent experience

Descrizione del lavoro

Betsi Cadwaladr University Health Board (BCUHB) is seeking an enthusiastic IT Support Officer to join our IT Service Desk in North Wales. You will be the first point of contact for colleagues, solving hardware and software issues and ensuring patient care tools stay available.

You will deliver high‑quality first line support, manage incidents, and contribute to continuous service improvements while delivering excellent customer service in a busy healthcare environment.