First Line IT Support Analyst & User Training

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; Sur place; GBP 21 000 - 28 000; Plein temps

Résumé du poste

University Hospitals Coventry and Warwickshire NHS Trust is seeking a proactive First Line Service Desk Analyst to deliver high-quality IT support and exceptional customer service. The role requires rota participation to cover core hours, including extended/out-of-hours shifts, and training users on Trust systems and ICT skills.

Responsibilities include handling requests, incident management, and assisting in the rollout of new systems while maintaining documentation and service standards.

Qualifications

• Experience in first line service desk or IT helpdesk environments.
• Strong customer service focus with excellent communication skills.
• Willingness to work a rota including extended hours/out-of-hours.
• Ability to enable users through ICT skills and Trust systems.

Responsabilités

• Provide First Line technical support and customer service in a Service Desk environment.
• Log, triage and resolve service requests via telephone, email, forms and voicemails.
• Assist with configuration management, incident/change/problem management tasks.
• Enrol users on corporate systems and test functionality before release.
• Liaise with Second/Third Line teams and other ICT groups to resolve faults.
• Support implementation of new systems and ensure consistent service delivery.

Description du poste

University Hospitals Coventry and Warwickshire NHS Trust is seeking a proactive First Line Service Desk Analyst to deliver high-quality IT support and exceptional customer service. The role requires rota participation to cover core hours, including extended/out-of-hours shifts, and training users on Trust systems and ICT skills.

Responsibilities include handling requests, incident management, and assisting in the rollout of new systems while maintaining documentation and service standards.