First Impression Assistant

wlt; Manchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Private Medical Insurance

Life Insurance

Company Pension

Dental Insurance

Gym Membership

Season Ticket Loan

Job summary

Williams Lea is seeking a First Impression Assistant to join our on-site team in Manchester. You will be the first point of contact for visitors and callers, warmly welcoming guests and supporting office operations with a focus on exceptional customer service.

With 37.5 hours per week, Monday to Friday and a degree of flexibility, you will manage reception duties, handle internal communications, and assist with hospitality and events as required in a fast-paced, professional environment.

Qualifications

• Welcoming and pleasant personality with strong interpersonal skills.
• Ability to multitask and handle urgent tasks calmly and efficiently.
• Fluent written and spoken English.
• Experience using email and Microsoft packages.

Responsibilities

• Meet, greet and assist visitors, tenants and contractors.
• Monitor a busy client inbox and respond to queries.
• Handle internal calls and emails, relay messages accurately.
• Update log-books and schedules; support deliveries.
• Order, organise and assist with events and building activities.
• Troubleshoot facility issues and maintain security procedures.
• Maintain data collection workbooks; support team training.

Skills

Reception experience

English proficiency

Microsoft Office

Customer service

Tools

Microsoft Office

Job description

First Impression Assistant

Salary: £24,823.50 per annum, plus company benefits

Location: Manchester, M2 1HL

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday - Friday, 8:30am until 5pm with 1 hour break with a degree of flexibility should the service require

Work model: Fully onsite due to nature of role

Williams Lea seeks a First Impression Assistant to join our team!

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!

Purpose of role

The First Impression Assistant is the first point of contact for visitors calling or visiting our client's office and is a brand ambassador for Williams Lea. Duties include welcoming clients and visitors to the office, handling internal calls, organising and preparing hospitality and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.

A successful First Impression Assistant should have a welcoming and pleasant personality, with the ability to easily build rapport with people. They'll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This role requires working in shifts, so flexibility is a plus. This is a hands-on role and will involve working alongside Williams Lea team members to deliver the overall service.

Key responsibilities

• Meeting, greeting, and interacting with visitors, tenants and contractors
• Monitor a busy shared Client Inbox
• Internal call and email handling including taking and passing on accurate messages
• Updating log-books and schedules
• Processing deliveries
• Ordering, organising and assisting with building events
• Trouble-shooting facility problems
• Populating data collection workbooks
• Ensuring that security to the building is maintained in line with guidance and standard operating procedures
• Carrying out the reception training for any cover team members and identifying ongoing training needs for the cover team, liaising with the Team Leader as needed
• Raising any concerns about process, practice or incidents as appropriate
• Actioning any reasonable task instructed by your line manager or property manager

Personal attributes

• Reception experience
• An energetic approach that shines through in your work
• A team focused attitude
• A natural passion and desire to make every visitor smile
• A committed attitude and dedication to creating a memorable guest experience
• Fluent written and spoken English
• Experience using email and Microsoft packages
• Excellent personal presentation

The Package

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.