First Contact Adviser: Cancer Support & Benefits Access

ACFA - The Advice Network; England; On-site; GBP 9,102 - 12,353; Full time

Job summary

Citizens Advice North Somerset is hiring a Macmillan First Contact Adviser to help people affected by cancer access the advice, financial support and services they need. You will provide compassionate, practical guidance and connect clients with essential resources to ease challenges during a difficult time.

The role focuses on delivering supportive information, navigation to benefits, and referrals, with a strong emphasis on empathy and customer care for individuals facing cancer-related

Qualifications

• Provide compassionate, practical advice to people affected by cancer.
• Connect clients with the financial support and services they need.

Responsibilities

• Help people affected by cancer access the advice, financial support and services they need.
• Provide clear information and guidance during a challenging time.
• Direct clients to relevant Macmillan and Citizens Advice resources.

Job description

Citizens Advice North Somerset is hiring a Macmillan First Contact Adviser to help people affected by cancer access the advice, financial support and services they need. You will provide compassionate, practical guidance and connect clients with essential resources to ease challenges during a difficult time.

The role focuses on delivering supportive information, navigation to benefits, and referrals, with a strong emphasis on empathy and customer care for individuals facing cancer-related