Fire & Security Service Engineer

Paratus Health Systems; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Fire & Security Service Engineer to join their dynamic team. This role involves maintaining Fire and Security systems, ensuring compliance with standards, and delivering exceptional customer service. You will enjoy a supportive company culture focused on career progression and employee well-being. With a competitive salary package, including a company vehicle and various perks, this position offers a fantastic opportunity for those looking to make a significant impact in the fire and security sector. If you're passionate about technology and customer service, this role is perfect for you.

Benefits

Company Vehicle & Fuel Card

Company Tablet and Mobile Phone

Royal London Pension Scheme

Life Assurance x4 Basic Salary

Employee Recognition Scheme

Paid Referrals Scheme

Paid Holidays plus Bank Holidays

Mental Health & Well-being scheme

Access to continued training

Development & Progression opportunities

Qualifications

• Experience in the electrical/electronic industry is essential.
• Strong knowledge of Fire and Security Systems is required.

Responsibilities

• Maintain Fire & Security Systems in assigned area.
• Respond to service calls and maintain effective communication with customers.

Skills

Technical background in electrical/electronic industry

Knowledge of Fire and Security Systems

Customer service skills

Organisational skills

Professional demeanor

Tools

Company Tablet

Mobile Phone

Job description

Fire & Security Service Engineer - North East

Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineer to work on our renowned client's sites across the UK.

Why Marlowe Fire & Security?

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Your Role as a Fire & Security Service Engineer

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world-class customer service, and will be rewarded for doing so.

1. Maintain Fire & Security Systems in your assigned area.
2. Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
3. Plan and respond to routine and reactive call visits in your area.
4. Maintain effective communication with customers when planning site visits.
5. Maintain your stock levels with support from the Stores team.
6. Attend training sessions as and when required.
7. Attend Engineering team meetings as and when required.
8. Identify any personal training and development needs to help you provide the best possible customer service.

What We're Seeking

We’re thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Here’s how you can excel in this position:

1. A technical background in the electrical/electronic industry.
2. Good all-round knowledge of Fire and Security Systems.
3. Experience of front-line customer contact preferred.
4. Excellent organisational skills.
5. A professional and presentable demeanor, always.
6. An ability to deliver exceptional customer service.

If you’re ready to elevate your career while making a meaningful difference, we can’t wait to hear from you!

Benefits

At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees.

• Basic Salary: £30K - £40K, depending on experience, with a clear structure for progression-based salary increases.
• Overtime, On-Call, Travel Time: Typically in the region of an additional £10,000 per annum.
• Company Vehicle & Fuel Card.
• Company Tablet and Mobile Phone.
• Royal London Pension Scheme.
• Life Assurance x4 Basic Salary.
• Employee Recognition Scheme.
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals).
• Paid Holidays plus Bank Holidays.
• Additional Day holiday each full year of completed service (up to 25 days).
• Additional Birthday Holiday.
• Mental Health & Well-being scheme.
• Access to continued training at the Marlowe Academy.
• Development & Progression opportunities.
• 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.

A Little More About Marlowe Fire & Security

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve.

Equal Opportunities

We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better.

Right to Work

Unfortunately, we are unable to provide Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.