Fire & Security Engineer

Securitas; Wales; On-site; Full time

Benefits offered by this job

25 days' holiday

Company Vehicle

Pension Scheme

Job summary

A global security company is looking for a proactive Fire & Security Engineer to maintain and service systems across Cardiff & Newport. You will deliver excellent customer service, resolve service calls, and manage a vehicle and stock. Ideal candidates will have prior experience, strong problem-solving skills, and a clean driving license. This role offers competitive pay and opportunities to grow in a supportive environment.

Qualifications

• At least 3 years' experience in the security systems industry.
• Must have a clean full UK driving licence.
• Experience with intruder systems, access control, and CCTV systems.

Responsibilities

• Deliver excellent customer service working closely with the Area Supervisor.
• Use PDA management software for service calls and maintenance.
• Attend and resolve service calls plus scheduled maintenance work.

Skills

Problem-solving skills

Customer service

IP networking

Time management

Communication

Tools

Texecom

Galaxy

CCTV Systems

PDA Management Software

Lenel

Job description

Company Description

We're Hiring: Fire & Security Engineer!

Location: Cardiff & Newport Region

Pay: Competitive salary + Opportunities to grow

Hours: Working an average of 40 hours a week - Standby call outs 1-5

Benefits: Enjoy 25 days' holiday, Company Vehicle, Pension Scheme & many more

From day one, you'll gain access to outstanding Learning and Development opportunities and a whole load of benefits from big brand discounts to give back schemes!

See a Different World. Where potential is seen and progress is nurtured.

At Securitas Technology, we're searching for a proactive Fire & Security Engineer to maintain and service fire & security systems. In this role, you'll have the autonomy to take ownership of issues, resolve them effectively, and prevent future challenges.

If you're ambitious and take pride in delivering exceptional service, this is a great chance to develop your skills and progress your career in a supportive, forward-thinking team.

A Fire & Security Engineer will play a key role in maintaining and supporting our customers' systems across technologies such as: Access Control, Intrusion Protection, Video Surveillance, Door Entry, Audio Alarm Verification, Staff Protection, Public Address, Time & Attendance, and LED Lighting.

Organised, people-focused, and ready to grow? Join a global leader that's protecting what matters most - and take the next step in your career.

Job Description

• Deliver excellent customer service, working closely with the Area Supervisor and National Call Centre.
• Use PDA management software to manage service calls and maintenance visits.
• Attend and resolve daily service calls plus scheduled maintenance work.
• Take responsibility for your vehicle and stock, ensuring they're properly maintained.
• Bring a proactive, positive, "can-do" approach to every job.
• Join the callout rota, with opportunities for additional earning potential.
• Work flexibly when needed to meet client demand.
• Be based within ~30 minutes of your working area for responsive service.

Please note - The responsibilities listed here aren't the full picture-but they give you a good sense of the role. If you meet the minimum requirements and believe you've got what it takes to succeed, we'd love to hear from you.

Qualifications

Eligibility & Clearance

• Must be eligible to obtain Security Clearance (SC).

Technical Knowledge

• Intruder systems such as Texecom, Galaxy, Pacom & GE ranges.
• Access Control (PC-based & standalone): Lenel, CEM, C-Cure, PAC & Paxton.
• CCTV systems across analogue and IP platforms.
• Advantageous: experience with Milestone, Dahua, Genetec, and CEM.
• Strong IP networking skills and understanding of basic electrical principles.

Experience & Skills

• At least 3 years' experience in the security systems industry.
• Proven field service/technical experience.
• Clean full UK driving licence
• Solid understanding of industry standards.
• The right to work in the UK, with a 5-year checkable history
• Strong problem-solving skills and ability to work independently.
• Excellent customer service track record.
• Ability to spot and refer potential sales opportunities (commission available).
• Good communication, time management, and planning skills.

Additional Information

It's great to see you're considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We're here to help-just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

• Employee Networks - Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant - Supporting equality and inclusion.
• Disability Confident Employer - Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs - Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification - Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women's Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click 'Apply Now' and start your career with Securitas UK today!