Fire Alarm Service Engineer

JR United Kingdom; Gloucester; On-site; GBP 37,000; Full time

Job summary

A leading UK-based Fire and Security Systems company is seeking an experienced Field Service Engineer to handle service calls and maintenance of fire alarm systems. This full-time position offers a competitive annual salary, training opportunities, and comprehensive benefits, promoting a supportive work environment.

Benefits

Competitive salary package with additional payments

Fully equipped company vehicle

Paid holidays starting at 20 days per year

Access to FIA training courses

Group life assurance with Employee Assistance Programme

Cycle-to-work scheme

Tech purchasing scheme

Retail discount opportunities

Qualifications

• Previous experience in fire alarm systems maintenance is essential.
• Valid driving licence and willingness to travel.
• Good organisational skills including time management.

Responsibilities

• Undertake service calls and perform PPM and reactive maintenance.
• Respond to emergency call-outs and diagnose faults.
• Complete service documentation in line with company policies.

Skills

Fault-finding

Problem-solving

Communication

Customer service

Time management

Job description

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We are seeking an experienced Field Service Engineer on behalf of our client, a leading UK-wide Fire and Security Systems company. This is a fantastic opportunity to join a well-established, family-owned business that values its employees and offers excellent training and development opportunities. The role focuses on service calls, planned preventive maintenance (PPM), and reactive maintenance of fire alarm systems across the company’s business contracts.

Job Overview

• Location: South West – North Bristol/Gloucestershire
• Salary: £37,000 per annum, plus call-out payments and overtime
• Hours: Full-time, Monday to Friday, 8:30 AM - 5:00 PM (approx. 1 in 4 weekend call-out rota)
• Type: Permanent (PAYE)

Key Responsibilities

• Undertake service calls and perform PPM and reactive maintenance on fire alarm systems.
• Respond to emergency call-outs and effectively diagnose faults.
• Complete all service documentation in line with BS5839 and company policies.
• Build and maintain strong professional relationships with customers.
• Ensure compliance with health and safety regulations at all times.

Qualifications and Skills

• Previous experience in fire alarm systems maintenance is essential.
• Strong fault-finding and problem-solving skills.
• Excellent communication and customer service abilities.
• Good organisational skills, including time management and prioritisation.
• Valid driving licence and willingness to travel within the designated region.
• Applicants should reside within a reasonable driving distance of the coverage area.

What’s on Offer?

• Competitive salary package with additional call-out payments and overtime.
• Fully equipped company vehicle, tools, uniform, PPE, and fuel card provided.
• All expenses covered (e.g., parking).
• Paid holidays starting at 20 days per year, increasing to 25 based on length of service.
• Access to FIA training courses and gas suppression training where applicable.
• Group life assurance with Employee Assistance Programme – including 24/7 GP access and health & wellbeing support.
• Cycle-to-work scheme, tech purchasing scheme, and retail discount opportunities.

Join a family-owned business that takes pride in its supportive work environment while delivering high-quality services. If you are passionate about fire safety engineering and looking for a rewarding career with excellent benefits, we encourage you to apply today!