Finnish speaking Customer Service Representative

Language Matters; England; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading medical technology company is seeking a Finnish-speaking Customer Service Representative to join their team in Watford. This role involves providing exceptional support to customers in the Finnish market, ensuring inquiries are handled with professionalism and empathy. The position offers a hybrid working model and a competitive salary, along with additional benefits.

Benefits

Generous holiday package

Training and onboarding support

Qualifications

• Fluent in Finnish and English, both written and spoken.
• Previous experience in customer service or support is desirable.
• Interest in the healthcare industry is a plus.

Responsibilities

• Deliver exceptional customer service and product support via telephone and email.
• Respond to inquiries in a timely manner.
• Maintain up-to-date knowledge of products and services.

Skills

Customer-focused approach

Empathy

Problem-solving

Job description

Finnish speaking Customer Service Representative

• Hertfordshire
• Up to £29000 per annum
• Permanent
• Customer service and sales support, Pharmaceutical, Medical and Scientific

One of the largest medical technology companies in the world has an exciting vacancy for a Finnish speaker to join their customer support team in Watford Business Park. The successful applicant will be responding to inquiries from customers concerning medical devices and services in a helpful, professional, and empathetic manner. The client provides all necessary equipment, on-boarding, and training to support remote work, with a hybrid model in place after training (2 days from the office and the rest from home).

Your responsibilities will include:

• Delivering exceptional customer service and product support via telephone and email across the Finnish-speaking market.
• Demonstrating empathy, patience, and resilience while assisting customers safely.
• Ensuring all inquiries via telephone and email are responded to in a timely manner (inbound calls).
• Maintaining up-to-date knowledge of the system and products to provide guidance and advice on the products and services.

About you:

To succeed in this role, you should have a customer-focused approach and be fluent in both Finnish and English, written and spoken. This is an exciting opportunity for a passionate, dedicated, and motivated Finnish-speaking Customer Support Representative to join a growing customer support team. You will gain invaluable experience working within a medical technology company. In return, you will receive great additional benefits and a generous holiday package – reach out to us today to learn more!

Profile:

• Native-level fluency in Finnish, both written and spoken.
• Fluency in English, both written and spoken.
• Previous experience in customer service, customer support, or a help desk role is desirable.
• Experience or knowledge of medical equipment and an interest in the healthcare industry is a plus.

To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy.

Are you someone who enjoys solving problems and ensuring customers receive...

Do you love travelling and want to have an abroad working experience in a ...

3rd Floor, 9 Irving Street, London, WC2H 7AH