Finnish-English Patient Support Specialist

MiniMed; Watford; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Flexible benefits package

Job summary

MiniMed is seeking an independent Patient Services Representative to provide product support for customers using our diabetes care devices, including those in Finland, with a global team in Watford. The role demands empathy, strong communication, and the ability to handle multiple systems while delivering accurate information.

You will collaborate with sales and technical staff to resolve inquiries, document feedback, and ensure high-quality service that meets KPI targets and regulatory

Qualifications

• English and Finnish written and spoken proficiency.
• Experience in a customer service environment.
• Ability to multitask across multiple programs to access customer data.
• 1–2 years of relevant work experience.

Responsibilities

• Provides advice and support to patients, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable support regarding order entry, delivery status and order query.
• Accurately and consistently documenting patient feedback and troubleshooting completed on the call.
• Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual KPI.
• Acts as a liaison between sales personnel and technical staff.

Skills

English

Finnish

Customer service

Multitasking

Job description

MiniMed is seeking an independent Patient Services Representative to provide product support for customers using our diabetes care devices, including those in Finland, with a global team in Watford. The role demands empathy, strong communication, and the ability to handle multiple systems while delivering accurate information.

You will collaborate with sales and technical staff to resolve inquiries, document feedback, and ensure high-quality service that meets KPI targets and regulatory