FINEX D&O Account Executive

WTW; London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

WTW recherche un Senior Client Relationship Manager pour développer et gérer un portefeuille de clients dans le domaine de l'assurance. En tant que principal point de contact pour les clients, vous serez responsable de la gestion de leur stratégie d'assurance, du développement commercial et des relations avec différents intervenants. Cette position offre une opportunité stratégique de contribuer à la croissance de l'entreprise tout en fournissant des solutions adaptées aux besoins des clients, en s'appuyant sur une solide expertise en assurance pour les directeurs.

Benefits

Environnement de travail inclusif

Modèle de travail hybride

Qualifications

• Expérience avérée en service client et développement commercial.
• Connaissance approfondie des produits d'assurance pour les directeurs et les responsables.
• Compétences interpersonnelles pour construire des relations efficaces.

Responsibilities

• Gestion des relations clients, conception de stratégies de placement et développement commercial.
• Anticiper les besoins des clients et structurer des solutions qui répondent à leurs attentes.
• Agir en tant que point de contact principal pour les clients au sein de l'organisation.

Skills

Communication

Négociation

Analyse

Développement commercial

Education

ACII qualification (ou en cours)

Tools

Microsoft Office

Job description

This role offers an opportunity to develop, manage, and grow a portfolio of clients and prospects with accountability for retention, new business development, client strategy, and placement. You will manage and develop relationships within Willis Towers Watson, grow the portfolio within the business unit, and target and convert prospects. The ideal candidate will have experience in the Director & Officers Liability area and be skilled in crafting strategies to quantify, mitigate, and transfer risk for clients in the UK and overseas.

Client Relationship Management:

• Build constructive relationships and lead correspondence with clients, underwriters, claim managers, third parties, and service providers.
• Understand clients’ business and risk management needs, providing ongoing service solutions.
• Develop and execute client relationship strategies.
• Determine solutions, structure, pricing, and placement strategies that meet client needs and ensure profitability.
• Participate in client communications and meetings, providing high-level technical expertise.
• Utilize expertise from technical teams within the BU and across the Group.
• Serve as the primary senior contact for clients within FINEX.

Business Development:

• Support sales processes to win, retain, and develop profitable new clients.
• Maintain a prospect list through research, contact initiation, meetings, RFP responses, and presentations, using CRM effectively.
• Respond promptly to new business opportunities.
• Identify cross-selling opportunities within existing accounts.
• Stay informed about Willis Towers Watson’s products and services.
• Expand existing portfolios by exploring new opportunities.
• Network internally and externally to develop relationships.

Broking:

• Design programs, pricing, and placement strategies to meet client needs based on market knowledge.
• Manage team efforts in market identification, information gathering, and negotiation support.
• Ensure transparency with carriers and clients regarding commitments.
• Build and maintain relationships with underwriters in London and international markets.
• Ensure compliance with company guidelines and procedures.

Placement Management:

• Develop service plans outlining engagement and timing.
• Apply and explain BU policies, ensuring contract compliance per FCA and contract certainty standards.
• Deliver high-quality ongoing client service.
• Assist in budgeting, forecasting, and revenue tracking.
• Communicate effectively with all stakeholders to maximize service levels.
• Manage KPIs and SLAs to meet targets.

Other Responsibilities:

• Act as the primary senior point of contact within FINEX.
• Provide technical, industry, and subject matter expertise.
• Represent FINEX/Willis Towers Watson in industry panels, webinars, and social media.
• Participate in the [product] Executive committee.
• Coach colleagues and support performance and training initiatives.
• Promote a respectful, high-performance work environment.
• Provide leadership and guidance to the team, maintaining high morale and integrity.
• Support risk management efforts within the BU.
• Perform other duties as required and maintain relevant qualifications.
• Travel overseas as needed.

Qualifications:

• Extensive knowledge of Director & Officers insurance and financial lines products.
• Preferably ACII qualified, working towards or interested in completing ACII.
• Proven record in client service and new business development.
• Knowledge of global insurance markets.
• Understanding of broking and claims processes.
• Strong communication, negotiation, and influencing skills.
• Excellent presentation and written skills.
• Analytical and concise conclusion skills.
• Solution-oriented with a drive for change and team motivation.
• Interpersonal skills to build effective relationships.
• Business and political awareness.
• Regulatory licenses and permissions under UK law and FCA rules.
• Proficiency in Microsoft Office and web applications.
• Ability to represent FINEX and Willis Towers Watson with integrity.

Equal Opportunity Employer

We value diversity and are committed to an inclusive work environment. We embrace all forms of diversity.

Our hybrid work model offers flexibility, combining remote, in-person, and in-office work, tailored to team and client needs.