Financial Wellbeing Adviser

Citizens Advice Swindon; Swindon; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Hybrid work model

36 days leave (25 days + Bank Holidays

5% employer pension contribution

Employee Assistance Programme

Telus Health wellbeing support

Blue Light Card

Job summary

Citizens Advice Swindon is expanding its financial wellbeing team and seeks two Advisers to help residents navigate cost-of-living challenges with practical, outcome-focused guidance.

You will deliver debt, budgeting and energy advice in 1-to-1, phone, home visits or group sessions, build community partnerships, and pursue training including City & Guilds NEA Level 3 Energy Awareness and Adviser Training.

Qualifications

• Deliver practical, outcome-focused advice on financial wellbeing topics (debt, budgeting, energy)
• Provide 1-to-1 appointments, phone channels, home visits and group education sessions
• Build and maintain community partnerships and raise awareness of social issues
• Pursue industry-recognised training and qualifications (Energy Awareness, Adviser Training)

Responsibilities

• Deliver practical, outcome-focused advice on a range of financial wellbeing topics including debt, income maximisation, budgeting and energy efficiency
• Empower residents via 1-to-1 appointments, phone channels, home visits, and group education sessions
• Champion financial inclusion by building partnerships and highlighting social issues through national campaigns
• Pursue industry-recognised qualifications and training to enhance service delivery

Skills

Financial wellbeing

Debt management

Budgeting

Digital literacy

Education

City & Guilds NEA Level 3 Energy Awareness

Citizens Advice Adviser Training

Job description

Ready to use your problem-solving skills to transform lives across Swindon? Whether you are an experienced adviser, a driven career-changer looking for a fresh challenge or you are looking for your first start in your career pathway in the voluntary sector, we want to hear from you.

Our team is expanding, we are looking for two Financial Wellbeing Advisers to champion financial wellbeing in our community.

What You'll Be Doing

• Delivering practical, outcome-focused advice on a range of financial wellbeing and resilience topics, including, debt, income maximisation, budgeting and energy efficiency advice, to support residents navigating cost-of-living challenges.
• Empowering people via 1-to-1 appointments, phone channels, home visits, and interactive group education sessions in schools, colleges and the community.
• Championing financial inclusion across Swindon by helping to build and maintain community partnerships and spotlighting unfair social issues through national campaigns.
• Gaining industry-recognised qualifications and training, including the City & Guilds NEA Level 3 Energy Awareness and the Citizens Advice Adviser Training programme.

Who we're Looking For

• Advisers & Career-Changers: Backgrounds in advice work, benefits, debt, customer-facing roles, or community engagement looking to make an immediate difference

Or

• Driven Career Starters: Enthusiastic, fast learners with strong digital skills, a positive "can-do" mindset, and a genuine passion for helping others build financial security
• Resilient Communicators: Strong listening and questioning skills to guide people through emotional or high-pressure situations with care, respect and confidentiality.
• Self-motivation: Outstanding organisational skills to manage active casework and work independently in dynamic settings.
• Local Mobility: Willingness to travel across the Swindon borough for outreach and client home visits. A driving licence or access to a vehicle is not required, as the local public transport network provides complete coverage.

Why Join us?

Competitive Salary: £25,012 - £27,012, based on your experience

Work-Life Balance: 37 hours per week, with a flexible hybrid model combining office, outreach, and potential for some home working once you're independently thriving.

Generous Leave: 25 days annual leave plus Bank Holidays, and 3 discretionary days between Christmas and New Year; that's 36 days a year

Future Security: 5% employer contribution to a workplace pension scheme.

Ongoing training and growth: A commitment to Continuous Professional Development and access to the Citizens Advice national Adviser training programme.

Wellbeing first: An Employee Assistance Programme (24/7 helpline, legal advice) and Mental Health & Wellbeing Support through Telus Health, unlocking exclusive perks and savings on cinema tickets, gift cards, and cashback. You will also qualify for a Blue Light Card.

Application Deadline: Monday 5th October 2026 at 12pm.

Interview Dates: 12th & 13th October 2026.