Financial Systems Administrator

Box; Birmingham; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Bonus Scheme

Pension Scheme

Electric car scheme

Enhanced Family Leave policies

Private Medical Insurance

Health, lifestyle and wellbeing benefi

Job summary

Pinsent Masons is seeking a Financial Systems Administrator in Birmingham for a 12-month FTC. You will provide first-line support for colleagues using financial systems and related applications, acting as a key contact for users and helping to investigate incidents and service requests.

You will support system availability, access management, and day-to-day administration while contributing to process improvements that automate resolutions and reduce support demand.

Qualifications

• Customer-focused with strong admin and customer service capability.
• Day-to-day administration or coordination within a team, with effective planning, organisation and time management skills.
• Clear written and verbal communication skills, with confidence supporting and liaising with colleagues at all operational levels.
• Good IT literacy and working knowledge of Microsoft Outlook, Excel and Word, together with strong numeracy and attention to detail.
• Experience creating, maintaining and improving process notes, user guides or technical documentation.
• Ideally, experience of Halo Service Desk or a similar IT service management platform, financial systems, data and reporting, or the legal sector.

Responsibilities

• Provide first-line support across financial systems and related applications.
• Act as a primary point of contact for the Financial Systems team by phone, email, portal and in person.
• Monitor requests assigned through Halo, respond within agreed service levels, investigate issues and resolve or escalate as needed.
• Maintain finance-system access and static data, including information supplied to third parties, and support joiners, changes, leavers and absences.
• Support the maintenance of targets, rates and headcount data, and assist with trainee seat moves when required.
• Create and maintain system and training documentation, and contribute to process improvements that automate resolutions or reduce support demand.

Skills

Customer service

Administration

Time management

Communication

IT literacy

Documentation

Halo Service Desk

Tools

Aderant Expert

iTimekeep

Emburse

SSRS

Power BI

Tableau

SQL Server Reporting Services

Job description

Financial Systems Administrator

Birmingham | 12-month FTC

Our standard working hours are 9.30am-5.30pm. We operate a 3 days in the office, 2 days from home working model. As an inclusive employer, we are willing to consider flexible working requests.

Exceptional by design. A career…

The opportunity

Join a team where your expertise truly matters. Pinsent Masons is looking for a Financial Systems Administrator to provide first-line support for colleagues using our financial systems and related applications. You will be a key point of contact for users, helping to investigate and resolve incidents and service requests, and escalating issues where appropriate.

Working within the Financial Systems team, you will help maintain system availability and user satisfaction while supporting accurate access, data and day-to-day administration. You will also contribute to process improvements that automate resolutions and reduce support demand.

At Pinsent Masons, your career is exceptional by design - intentionally shaped to support high performance, meaningful development and long-term progression.

What you’ll do

• Bring your experience to the table and play a key role in the success of our firm, building trusted relationships and delivering meaningful impact, including:
• Act as a primary point of contact for the Financial Systems team by phone, email, portal and in person.
• Provide first-line support across practice management, accounts payable and billing, accounts receivable, timekeeping and reporting systems, including Aderant Expert, iTimekeep, Emburse, SQL Server Reporting Services (SSRS), Smartplan, Power BI and Tableau.
• Monitor requests assigned through Halo, respond within agreed service levels, investigate issues and resolve or expand them through the IT service desk and second-line teams.
• Maintain finance-system access and static data, including information supplied to third parties, while supporting joiners, changes, leavers and absences.
• Support the maintenance of lawyer targets, rates and headcount data, and assist with trainee seat moves when required.
• Create and maintain system and training documentation, and contribute to process improvements that automate resolutions or reduce support demand.

What you’ll bring

• Experience in a customer-focused environment, with strong administration and customer service capability.
• Experience of day‑to‑day administration or co‑ordination within a team, with effective planning, organisation and time management skills.
• Clear written and verbal communication skills, with confidence supporting and liaising with colleagues at all operational levels.
• Good IT literacy and working knowledge of Microsoft Outlook, Excel and Word, together with strong numeracy and attention to detail.
• Experience creating, maintaining and improving process notes, user guides or technical documentation.
• Ideally, experience of Halo Service Desk or a similar IT service management platform, financial systems, data and reporting, or the legal sector.

Why Pinsent Masons

Our “exceptional by design” approach means we’ve deliberately shaped a firm where you can do your best work. We combine meaningful work, clear expectations and the support to build a career that works for you. Why join us?

Meaningful work, real impact – the opportunity to contribute to initiatives and projects that have a genuine impact on our clients and the success of a leading international law firm.

A firm that backs your growth – clear expectations, structured development and real investment in helping you reach your potential.

A progressive culture – collaborative, inclusive and forward‑looking, with the space to innovate and do your best work.

Benefits

• 25 days holiday
• Bonus Scheme
• Pension Scheme
• Electric car scheme
• Enhanced Family Leave policies
• Private Medical Insurance
• Health, lifestyle and wellbeing benefits

Our commitment

At Pinsent Masons, we are committed to recruiting and retaining the best talent and building an inclusive and fair workplace. We value the strength that comes from different experiences and strive to create an environment where everyone feels they belong.

We welcome applications from all suitably qualified candidates and are dedicated to ensuring equitable opportunities throughout our recruitment processes. In line with local laws and cultural contexts across the jurisdictions in which we operate, we encourage people of all backgrounds, identities, and lived experiences to apply.

If you need reasonable adjustments or accommodations to participate in our recruitment process or to perform the role, please tell us, we will work with you to identify a suitable approach.

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