Client Development Manager - fixed term contract

Pinsent Masons; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

25 days holiday

Bonus Scheme

Pension Scheme

Electric car scheme

Enhanced Family Leave policies

Private Medical Insurance

Health, lifestyle and wellbeing

Job summary

Pinsent Masons LLP is seeking a Client Development Manager for a 12-month fixed-term contract. The role focuses on strategic relationship development across a portfolio of key clients within the Technology, Science and Industry sector.

You will collaborate with Relationship Partners and client teams to translate client insight into focused engagement plans and new business opportunities, with a hybrid working model (3 days in office, 2 at home).

Qualifications

• Experience in professional-services client relationship development with retention and growth.
• Ability to translate client data into strategic relationship plans.
• Strong commercial awareness and market insight interpretation.
• Excellent interpersonal and communication skills for long-term relationships.
• Proactive, collaborative, organized with attention to detail.
• Familiarity with Microsoft Word, Excel and PowerPoint; interest in AI tools.

Responsibilities

• Take responsibility for at least two key clients with Relationship Partners.
• Develop and implement strategic relationship plans to retain revenue.
• Support priority objectives and deliverables for key accounts.
• Use client intelligence and market trends to identify growth opportunities.
• Coordinate across our global network to share insights and opportunities.
• Contribute to development of effective relationship-management processes and tools.

Skills

Client relationship management

Strategic client initiatives

Commercial awareness

Interpersonal communication

Organization & time management

AI tools for efficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Client Development Manager

Any UK location | 12-month fixed term contract

Our standard working hours are 9.30am-5.30pm. We operate a 3 days in the office, 2 days from home working model. As an inclusive employer, we are willing to consider flexible working requests.

Exceptional by design. A career where you'll shape strategic relationships and create opportunities for sustainable growth.

The opportunity

Join a team where your expertise truly matters. Pinsent Masons is looking for a Client Development Manager on an initial 12-month fixed term contract to cover a period of family leave, ideally running from January 2027, to support our Technology, Science and Industry sector, providing strategic client development and relationship management across a portfolio of key clients.

Working across our global network, you will bring together the firm’s people, knowledge and capabilities to strengthen long-term client relationships. The role offers a compelling blend of hands‑on responsibility for at least two high‑profile clients alongside broader portfolio management, giving you the opportunity to influence strategic priorities, retain revenue and drive profitable growth.

You will work closely with Relationship Partners, client teams, sector leadership and Business Development colleagues to translate client intelligence and market insight into focused relationship development plans and new business opportunities.

At Pinsent Masons, your career is exceptional by design - intentionally shaped to support high performance, meaningful development and long‑term progression.

What You’ll Do

Bring your experience to the table and play a key role in the success of our firm, building trusted relationships and delivering meaningful impact, including:

• Take hands‑on, and at times client‑facing, responsibility for at least two key clients, working with Relationship Partners and client teams to develop and implement strategic relationship plans.
• Proactively manage a wider portfolio of clients, helping to retain existing revenue and identify opportunities for profitable growth.
• Support the Head of Business Development and Sector Head with key‑account priorities, objectives and deliverables.
• Use client intelligence, market developments and emerging themes to identify growth opportunities and develop targeted engagement plans and campaigns.
• Bring together relevant expertise and resources from across our global network, championing collaboration, intelligence sharing and the identification of new business opportunities.
• Share client and market insight with sector leadership and contribute to the development of effective relationship‑management practices, processes, systems and resources.

What You’ll Bring

To thrive in this role, you'll need to bring:

• Previous professional‑services (ideally legal) account management or client relationship development experience, with a track record of client retention and growth.
• Experience developing and delivering strategic client initiatives and using client data and market insight to identify opportunities.
• Strong commercial awareness, with the ability to interpret client needs, market trends and wider business developments.
• Excellent interpersonal and communication skills, with the ability to build trust and maintain long‑term internal and external relationships.
• A proactive and collaborative approach, supported by strong organisation, time management and attention to detail.
• Good knowledge of Microsoft Word, Excel and PowerPoint, together with an interest in using available AI tools to improve efficiency.
• Knowledge or experience of the Technology, Science and Industry sector would be beneficial but is not essential for someone able to develop their knowledge quickly.

Why Pinsent Masons

Our “exceptional by design” approach means we’ve deliberately shaped a firm where you can do your best work. We combine meaningful work, clear expectations and the support to build a career that works for you. Why join us?

Meaningful work, real impact – the opportunity to contribute to initiatives and projects that have a genuine impact on our clients and the success of a leading international law firm.

A firm that backs your growth – clear expectations, structured development and real investment in helping you reach your potential.

A progressive culture – collaborative, inclusive and forward‑looking, with the space to innovate and do your best work.

Our benefits package reflects our determination to support our people in achieving their full potential. You know what’s important to you and that’s why we offer flexible benefits where we can, allowing you to choose what matters most. Amongst our benefits are:

• 25 days holiday
• Bonus Scheme
• Pension Scheme
• Electric car scheme
• Enhanced Family Leave policies
• Private Medical Insurance
• Health, lifestyle and wellbeing benefits

Our commitment

At Pinsent Masons, we are committed to recruiting and retaining the best talent and building an inclusive and fair workplace. We value the strength that comes from different experiences and strive to create an environment where everyone feels they belong.

We welcome applications from all suitably qualified candidates and are dedicated to ensuring equitable opportunities throughout our recruitment processes. In line with local laws and cultural contexts across the jurisdictions in which we operate, we encourage people of all backgrounds, identities, and lived experiences to apply.

If you need reasonable adjustments or accommodations to participate in our recruitment process or to perform the role, please tell us, we will work with you to identify a suitable approach.