Financial Planning Complaints Manager

Mason Blake; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading wealth and financial planning firm in London is seeking a Financial Planning Complaints Manager. The role entails managing regulated complaints, ensuring compliance with FCA regulations, and mentoring team members. This position offers a competitive package and a chance to shape a growing function within the firm.

Benefits

Competitive salary package

Opportunity for career advancement

Qualifications

• Experience managing financial planning complaints.
• Strong knowledge of FCA regulations required.
• Organisational and management skills preferable.

Responsibilities

• Managing and resolving regulated complaints.
• Ensuring compliance with FCA regulations.
• Overseeing investigations and maintaining governance.

Skills

Regulated complaints handling

FCA regulations knowledge

Management skills

Attention to detail

Organisational skills

Education

DipPFS Level 4 Qualified

Job description

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Financial Planning Complaints Manager, London

Client: Mason Blake

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

84098a4ff32f

Job Views:

5

Posted:

27.06.2025

Expiry Date:

11.08.2025

Job Description:

About the Role

A well-established wealth and financial planning firm is expanding its Advice Complaints function and seeking an SME and a Lead Manager to help shape and develop this area.

Key responsibilities include:

• Managing and resolving regulated complaints related to Financial Planning advice.
• Ensuring compliance with FCA regulations and engaging with key stakeholders such as the Financial Ombudsman Service and PI brokers.
• Overseeing investigations, maintaining governance standards, and providing Management Information reporting.
• Developing and enhancing complaints processes while mentoring and supporting team members.

About You:

• Experience in handling or remediation of complaints in advice within financial planning (DipPFS Level 4 Qualified).
• Strong knowledge of FCA complaints regulations and ability to handle complex cases.
• Excellent organisational skills, with the ability to manage multiple tasks in a fast-paced environment.
• Experience in managing a team preferable, although not essential as training can be provided for the correct individual.
• Ability to work 1 day in the London office a week.

This role offers a competitive package and the opportunity to influence the direction of a growing function within a respected firm.

Mason Blake acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Mason Blake is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.