Financial Operations Team Leader

Macmillan Cancer Support; Greater London; Hybrid; GBP 35,000 - 39,000; Full time

Benefits offered by this job

25 days holiday

Pension matched

Learning & development

Flexible working patterns

Holiday buying & selling

Life insurance

Retail discounts

Job summary

Macmillan Cancer Support is seeking a Financial Operations Team Leader on a fixed-term 12-month contract. The role is full-time (34.5 hours) on a hybrid pattern, split between home and our London Office, with a salary of £35,200–£39,200 and a comprehensive benefits package.

You will lead a busy Finance Operations team, ensuring income and expenditure are processed accurately, with strong financial controls and timely reporting.

Qualifications

• Experience leading and developing operational finance teams such as accounts receivable or income processing.
• Strong leadership to build and motivate high-performing teams and deliver service excellence.
• Experience with financial systems, controls and reconciliations.
• Good communication and managing stakeholder expectations.
• Experience supporting month-end, year-end and audit processes.
• Excellent Excel and data analysis skills.
• Proactive problem solving and continuous improvement.

Responsibilities

• Lead, coach and develop the Finance Operations team to high performance.
• Ensure income and expenditure transactions are processed accurately within SLAs and month-end deadlines.
• Maintain strong financial controls through reconciliations and reviews.
• Build relationships with internal/external stakeholders and deliver excellent service.
• Document and cross-train team processes; drive continuous improvement.
• Support month-end, year-end and audit activities with timely reporting.
• Identify opportunities to improve systems, processes and ways of working.

Skills

Leadership

Excel

Data analysis

Stakeholder management

Month-end close

Accounts receivable

Job description

Financial Operations Team Leader

Fixed Term Contract (12 months)
Full time (34.5 hours),we are open to a conversation about how you work these hours
Location: Hybrid, Split between home and our London Office
Salary Range– £35,200-£39,200 benefits and recognition

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Our organisational strategy sets out how we'll fight even harder to make every pound raised count for even more. With your help, we'll transform cancer care for good.

About the role

We're looking for an experienced Financial Operations Team Leader to lead a busy Financial Operations team responsible for ensuring income and expenditure activities are processed accurately, efficiently and in line with agreed service standards. Reporting to the Senior Operations Manager, you'll provide day-to-day leadership, maintain strong financial controls and ensure the delivery of a high-quality service to colleagues and stakeholders across the organisation.

You'll play a key role in driving operational excellence, developing team capability and identifying opportunities to improve processes and ways of working. Working collaboratively with colleagues across Finance, Fundraising, Services and external partners, you'll help ensure every transaction is managed effectively, supporting Macmillan's ability to maximise the impact of every pound raised for people living with cancer.

Key responsibilities

• Lead, coach and develop a team of Finance Operations colleagues, creating a high-performing, inclusive and collaborative working environment.
• Ensure income and expenditure transactions are processed accurately and within agreed service level agreements (SLAs), KPIs and month-end deadlines.
• Maintain strong financial controls through effective reconciliations, reviews and approval of financial transactions.
• Build strong relationships with internal and external stakeholders, delivering excellent customer service and resolving operational issues.
• Ensure team processes are documented, cross-trained and continuously improved to reduce risk and increase efficiency.
• Support month-end, year-end and audit activities, ensuring accurate financial records and timely reporting.
• Identify opportunities for continuous improvement, helping to enhance systems, processes and ways of working across Financial Operations

About you

• Experience leading and developing operational finance, accounts receivable, income processing or similar teams.
• Ability to build and motivate high-performing teams and drive excellent service delivery.
• Experience working with financial systems, controls and reconciliations.
• Strong understanding of income processing and/or accounts receivable activities.
• Excellent communication and stakeholder management skills, with the ability to explain financial information clearly.
• Strong attention to detail and ability to manage competing priorities and deadlines.
• Experience supporting month-end, year-end and audit processes.
• Good Excel and data analysis skills.
• A proactive approach to problem solving, continuous improvement and adapting to change.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days.
• Pension matched up to 7.5%.
• 120+ learning and development offers, with access to external professional qualifications.
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm.
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more.

Recruitment Process

Application deadline: 20th September 2026
Interview date: Week Commencing 28th September 2026

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We welcome applications from everyone who meets the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy, along with our internal employee representation body, 'Our Voice' and eight Employee Network groups, help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.