Financial Lines Senior Claims Adjuster/Senior Claims Expert

Allianz; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in London is seeking a Financial Lines Senior Claims Adjuster to manage high exposure claims effectively. The role involves negotiating complex claims, maintaining compliance, and ensuring client satisfaction. Ideal candidates will have a deep understanding of professional indemnity and excellent negotiation skills. The position offers a hybrid working model and a competitive compensation package.

Benefits

Generous bonus scheme

Career development programs

Private healthcare

Flexible working arrangements

Qualifications

• Expert understanding of professional indemnity and claims assessment.
• Mastery from notification to settlement in the claims process.
• Robust knowledge of reserving and reinsurance applications.
• Experience in litigation management and mediation.
• Ability to express ideas clearly in English.

Responsibilities

• Resolve high exposure financial lines claims with complex issues.
• Support credit control processes and produce management reports.
• Negotiate and resolve claims, ensuring cost-effective solutions.
• Handle claims within authority limits and conduct audits.
• Develop strong relationships with brokers and clients.

Skills

Professional indemnity understanding

Claims handling process mastery

Reserving principles knowledge

Legal processes proficiency

Negotiation skills

Information analysis

AI and ML application experience

Job description

Overview

We are looking for a Financial Lines Senior Claims Adjuster/Senior Claims Expert, based in London.

Your Team

Our team is committed to providing expert claims management, ensuring timely and fair resolutions, maintaining compliance with industry standards, and building strong relationships with clients and brokers to support their needs effectively.

The Impact You Will Have

Reporting to the Head of Financial Lines Claims (UK), you will be proactively resolving high exposure financial lines claims with complex issues, ensuring compliance with Allianz Commercial Claims Standards, driving third-party service providers for economical and high-quality results, training and supporting Claims Handlers, and building strong relationships with brokers and clients.

Some of your specific responsibilities could include:

• Maintain accurate claims records within Allianz Commercial systems, support credit control processes, and produce management reports to identify loss trends. Proactively review late or non-payment of premiums.
• Investigate high exposure domestic and international claims involving complex issues and/or litigation. Evaluate coverage issues, determine appropriate reserving levels, and direct independent external service providers like Loss Adjusters.
• Negotiate and resolve high exposure, complex claims, ensuring cost-effective solutions. Drive subrogation processes and ensure claims are settled according to guidelines.
• Handle claims within authority limits, prepare referrals for cases outside of authority, and establish claims procedures for new accounts. Conduct audits of external service providers as needed.
• Support business acquisition and retention, liaise with other deartments on market initiatives, and attend industry functions. Represent Allianz Commercial positively and drive involvement from functional areas like Underwriting and Operations.
• Develop and maintain strong relationships with brokers, clients, and stakeholders. Report and present complex claims information internally and externally, ensuring effective communication.

What You\'ll Bring to the Role

• Expert understanding of professional indemnity (particularly construction professional indemnity), wordings, terms, conditions, and coverages to ensure comprehensive claims assessment and management.
• Mastery of the claims handling process from notification to settlement and recovery, facilitating efficient and effective resolutions.
• Robust knowledge of reserving principles and practices, along with a strong understanding of coinsurance and reinsurance applications.
• Proficient in relevant legal processes and procedures, including litigation management and avoidance techniques such as mediation.
• Ability to clearly express ideas and messages in both written and spoken English, coupled with strong negotiation skills to manage conflicting priorities and achieve favorable outcomes.
• Skilled in absorbing and analyzing information to draw appropriate conclusions, and capable of persuading and motivating others to act, even without executive authority.
• Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.

83067 | Customer Services & Claims | Professional | Non-Executive | Allianz Commercial | Full-Time | Permanent

What\'s in it for you?

Let\'s care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let\'s care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let\'s care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let\'s care for life\'s twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We\'ve got your back.

Let\'s care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what\'s ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let\'s care for tomorrow.

People with disabilities:
We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email [e-mail]

Recruitment Agencies:
Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.

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