Financial Customer Service Advisor

Brite Recruitment; West of England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A recruitment firm is seeking a Financial Customer Service Advisor in Bristol to manage customer cases in a banking environment. Responsibilities include resolving customer issues, identifying root causes, and maintaining accurate records. Required skills include experience with vulnerable customers and strong communication. This position offers a salary between £30k–£40k and can be hybrid.

Qualifications

• Previous experience with vulnerable customers in Financial Services is essential.
• Prior debt collections experience preferred.
• Strong IT skills and ability to multi-task.

Responsibilities

• Lead the resolution of customer cases.
• Identify root causes of collections.
• Maintain accurate record keeping.

Skills

Customer communication

Relationship building

IT skills

Handling sensitive situations

Job description

Overview

FINANCIAL CUSTOMER SERVICE ADVISOR

BRISTOL / HYBRID

£30-40k

Our client based in Bristol is looking to recruit a Financial Customer Service Advisor to join their team on a full-time, permanent basis.

Responsibilities

• Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
• Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
• Maintain up to date with industry regulations and products.
• Ensure accurate record keeping for all customer contact and decisions.
• Liaise with other departments as needed.
• Work in line with policies, procedures and SLAs.

Required Skills & Experience

• To be considered for the role of Senior Customer Resolution Executive, you must have:
• Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
• Prior debt collections experience is preferred
• Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
• Ability to work to set targets and guidelines.
• Strong IT skills with the ability to multi-task.

Next Steps

If you’re professional, hard-working and interested in becoming a Financial Customer Service Advisor, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren\'t contacted within 7 days, please assume your application was not selected.

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