Financial Co-ordinator — Social Care & Benefits Expert

Cheshire East Partnership; Crewe; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

34 days annual leave (incl. bank hols)

Flexible/hybrid working where possible

Salary sacrifice green car scheme

White goods salary sacrifice scheme

Enhanced public pension

Cycle to work scheme

Employee assistance programme

Discounted gym membership

Job summary

Cheshire East Council is seeking a Financial Co-ordinator within the Adult Social Care department at Delamere House, Crewe. The role focuses on applying charging policies, assessing ability to pay, and delivering accurate financial guidance to clients in a busy office environment.

You will work both independently and as part of a team, handling sensitive information with precision, and supporting welfare benefits advice to maximise client income.

Qualifications

• A minimum of 5 GCSEs (or equivalent), including Maths and English
• Experience working in an office or customer-focused environment, ideally with vulnerable individuals or within social care
• Experience of maintaining accurate records and managing customer financial information, including debt monitoring
• Strong communication skills, with the ability to explain complex financial matters clearly and sensitively
• A strong customer focus and ability to provide high-quality information and advice
• Ability to manage a high-volume workload and prioritise effectively
• Good attention to detail and ability to carry out financial assessments and calculations
• Knowledge (or willingness to learn) relevant legislation and policies (e.g. Care Act, welfare benefits, charging policies)
• Ability to use multiple IT systems and maintain accurate digital records
• A proactive, flexible and self-motivated approach, with the ability to adapt to change
• Commitment to teamwork, supporting colleagues and contributing to service improvements
• NVQ Level 3 in financial or business administration (or equivalent experience)
• Experience in welfare benefits advice, financial assessments, or social care finance

Responsibilities

• Apply the Council’s financial and charging policies for Adult Social Care clients
• Assess a customer’s ability to pay towards care services and monitor debt
• Provide welfare benefit advice to maximise income
• Support Direct Payment offers and deliver robust financial guidance and support
• Handle sensitive financial information with high accuracy and attention to detail

Job description

Cheshire East Council is seeking a Financial Co-ordinator within the Adult Social Care department at Delamere House, Crewe. The role focuses on applying charging policies, assessing ability to pay, and delivering accurate financial guidance to clients in a busy office environment.

You will work both independently and as part of a team, handling sensitive information with precision, and supporting welfare benefits advice to maximise client income.