Financial Co-ordinator

Cheshire East Partnership; Crewe; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

34 days annual leave (incl. bank hols)

Flexible/hybrid working where possible

Salary sacrifice green car scheme

White goods salary sacrifice scheme

Enhanced public pension

Cycle to work scheme

Employee assistance programme

Discounted gym membership

Job summary

Cheshire East Council is seeking a Financial Co-ordinator within the Adult Social Care department at Delamere House, Crewe. The role focuses on applying charging policies, assessing ability to pay, and delivering accurate financial guidance to clients in a busy office environment.

You will work both independently and as part of a team, handling sensitive information with precision, and supporting welfare benefits advice to maximise client income.

Qualifications

• A minimum of 5 GCSEs (or equivalent), including Maths and English
• Experience working in an office or customer-focused environment, ideally with vulnerable individuals or within social care
• Experience of maintaining accurate records and managing customer financial information, including debt monitoring
• Strong communication skills, with the ability to explain complex financial matters clearly and sensitively
• A strong customer focus and ability to provide high-quality information and advice
• Ability to manage a high-volume workload and prioritise effectively
• Good attention to detail and ability to carry out financial assessments and calculations
• Knowledge (or willingness to learn) relevant legislation and policies (e.g. Care Act, welfare benefits, charging policies)
• Ability to use multiple IT systems and maintain accurate digital records
• A proactive, flexible and self-motivated approach, with the ability to adapt to change
• Commitment to teamwork, supporting colleagues and contributing to service improvements
• NVQ Level 3 in financial or business administration (or equivalent experience)
• Experience in welfare benefits advice, financial assessments, or social care finance

Responsibilities

• Apply the Council’s financial and charging policies for Adult Social Care clients
• Assess a customer’s ability to pay towards care services and monitor debt
• Provide welfare benefit advice to maximise income
• Support Direct Payment offers and deliver robust financial guidance and support
• Handle sensitive financial information with high accuracy and attention to detail

Job description

An exciting opportunity has become available to work within Business Support and Finance in the Adult Social Care department. There is 1 full-time position available based at Delamere House, Crewe, 37 hours per week over a Monday to Friday working pattern.

About you

The Financial Co-ordinator applies the Council’s financial and charging policies for Adult Social Care clients through the delivery of efficient and effective information and advice. They assess a customer’s ability to pay towards care services, monitor and prevent debt, provide welfare benefit advice to maximise income, support the Direct Payment offer, and deliver robust financial guidance and support.

The successful applicant will be enthusiastic, reliable, and a strong communicator who can work both independently and as part of a team. As the role involves handling sensitive financial information, a high level of accuracy and attention to detail is essential.

To be successful in this role, you will need:

• A minimum of 5 GCSEs (or equivalent), including Maths and English
• Experience working in an office or customer-focused environment, ideally with vulnerable individuals or within social care
• Experience of maintaining accurate records and managing customer financial information, including debt monitoring
• Strong communication skills, with the ability to explain complex financial matters clearly and sensitively
• A strong customer focus and ability to provide high-quality information and advice
• Ability to manage a high-volume workload and prioritise effectively
• Good attention to detail and ability to carry out financial assessments and calculations
• Knowledge (or willingness to learn) relevant legislation and policies (e.g. Care Act, welfare benefits, charging policies)
• Ability to use multiple IT systems and maintain accurate digital records
• A proactive, flexible and self-motivated approach, with the ability to adapt to change
• Commitment to teamwork, supporting colleagues and contributing to service improvements

Desirable:

• NVQ Level 3 in financial or business administration (or equivalent experience)
• Experience in welfare benefits advice, financial assessments, or social care finance

To find out more about the essential and desirable criteria for the role, please view the attached job description and specification document.

In return we are able to offer:

• Enhanced annual leave- Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave –Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Flexible working pattern- Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better
• Salary sacrifice green car scheme- Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme -Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension-Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme -Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme- Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
• Discounted gym membership -Stay active and healthy with corporate membership prices for Everybody Leisure, including:
  • Gym, Swim and Group Fitness at all 16 facilities
  • Off-Peak Racket Sports
  • Athletics Tracks
  • Sauna/Steam/Spa

Join us and experience a workplace that truly values and supports you!

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

We are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.

For more information about this role please contact:

Catherine Knightby email on [e-mail]

For any technical enquiries please email [e-mail]