Finance Service Centre Officer

Venn Group; Greater London; Hybrid; GBP 27,000 - 39,000; Full time

Benefits offered by this job

Hybrid work (2 days on site)

Job summary

Venn Group is recruiting for a Finance Service Centre Officer in Central London on a 6-month hybrid contract. The role supports the finance team, handles internal finance queries, and delivers customer-focused helpdesk service with accurate processing of expenses.

The ideal candidate will have extensive customer service experience, finance team exposure, excellent organisation, and strong Excel skills to operate in a fast-paced environment.

Qualifications

• Must have extensive customer service experience.
• Experience working as part of a finance team.
• Excellent organisational skills and ability to work in a fast-paced environment.

Responsibilities

• Acting as the first point of contact for finance queries, providing professional and timely support to internal departments.
• Delivering a measurable helpdesk service with a focus on customer service and first-time resolution.
• Checking and processing expense documents, including multicurrency expenses.
• Advising colleagues on correct forms and processes and ensuring compliance with finance regulations.
• Identifying and rejecting non-compliant claims (missing receipts, incorrect forms, incomplete bank details).
• Verifying information in the finance system and setting up new accounts as needed.
• Handling queries via helpdesk, email, phone and MS Teams.
• Assisting the finance team with other queries and with reconciliations and general admin.

Skills

Customer service

Finance team experience

Organisational skills

Tools

MS Excel

Job description

An exciting opportunity has arisen for a Finance Service Centre Officer to join a large Higher Education Institution on a temporary basis. You will play a key role in supporting the finance team with finance queries and will advise colleagues on the correct processes. This is a finance role with a large element of customer service attached.

Key Responsibilities

• Acting as the first point of contact for finance queries, providing professional and timely support to internal departments
• Delivering a measurable helpdesk service with a focus on customer service and first-time resolution
• Checking and processing expense documents, including multicurrency general expenses for casual workers, visiting lecturers, clinical trials, student claim and hardship funds
• Advising colleagues on the correct forms and processes to follow and ensuring submissions comply with finance regulations
• Identifying and rejecting non-compliant claims (e.g. missing receipts, incorrect forms, incomplete bank details)
• Verifying information in the finance system, including bank details and setting up new accounts when required
• Handling queries received via the helpdesk system, email, phone and MS Teams
• Assisting the finance team in other queries
• Assisting with reciliations and general finance admin

Ideal Candidate Profile

• Extensive customer service experience
• Experience working as part of a finance team
• Excellent organisational skills
• Previous experience working in a fast paced environment
• Good system skills including Excel

Location: Central London

Working Pattern: Hybrid (2 days pw on site)

Hourly Rate: £23.80 per hour PAYE

Hours: Full-time, 35 hours per week

Contract: 6-month initial contract, with potential extension

Reference: J96958