Finance Renewals Specialist

Porsche Retail Group Ltd; Sidcup; On-site; GBP 38,000 - 70,000; Full time

Benefits offered by this job

Company vehicle

5 days per week schedule

33 days holiday per year

Pension scheme

Employee assistance program

Job summary

Porsche Retail Group in the United Kingdom is seeking a Finance Renewals Specialist to retain customers by providing tailored finance solutions and guiding them into their next vehicle or finance agreement.

You will work closely with the sales team to maximise renewal opportunities, deliver exceptional customer experiences, and ensure compliance with FCA and lenders. This role offers a competitive base salary and a pension, company vehicle, and diverse benefits.

Qualifications

• Proven experience within the automotive industry in Finance Renewals performance.
• Sound understanding of AML risk and industry processes.
• Experience in fast-paced, luxury retail environment with customer focus.
• Familiarity with CRM platforms, DMS and Microsoft Office.

Responsibilities

• Drive customer retention by proactively managing finance renewal opportunities.
• Contact customers nearing end of finance agreements to discuss options.
• Collaborate with the General Sales Manager to meet renewal targets.
• Work with Retail Transaction Managers to tailor renewal solutions.
• Provide operational support for Retail Transaction Managers as needed.
• Advise on trade-in, refinancing, lease renewal and vehicle purchase options.
• Build lasting relationships to encourage loyalty and repeat business.
• Assess eligibility, credit profiles and equity to recommend finance solutions.
• Present products, terms and payment options clearly and compliantly.
• Ensure all renewal activity complies with FCA, lender and company requirements.

Skills

CRM platforms

AML knowledge

Luxury retail experience

Communication skills

Dealership background

Tools

DMS

MS Office

Job description

The Finance Renewals Specialist plays a key role in retaining customers by providing tailored finance solutions and guiding them seamlessly into their next vehicle or finance agreement. Working closely with the sales team, they maximise renewal opportunities, deliver exceptional customer experiences, and achieve Centre and Company objectives.

Responsibilities

• Drive customer retention by proactively managing finance and lease renewal opportunities
• Contact customers approaching the end of their finance agreements to discuss next-step options
• Work closely with the General Sales Manager to deliver finance renewal targets and objectives
• Partner with Retail Transaction Managers to create competitive and tailored renewal solutions
• Provide operational support and cover for Retail Transaction Managers when required
• Advise customers on trade-in, refinancing, lease renewal and vehicle purchase options
• Build and maintain strong customer relationships to encourage loyalty and repeat business
• Assess customer eligibility, credit profiles and equity positions to recommend suitable finance solutions
• Present finance products, terms and payment options clearly, professionally and compliantly
• Ensure all renewal activity, documentation and transactions meet FCA, lender and company compliance requirements

Requirements

Minimum Qualifications:

• Proven experience within the automotive industry in Finance Renewals performance
• Sound understanding of industry processes
• Knowledge of Anti-Money Laundering ("AML") and mitigation of AML risk in a high value retail environment
• A track record of performing within a fast paced, customer facing, luxury retail environment
• Knowledge/ understanding of the motor industry and applicable regulatory environment
• Comfortable at using various CRM platforms, dealership management systems (DMS) and Microsoft packages
• Excellent communication skills - face to face, telephone and email/written

Desirable Qualifications:

• Full Driving License
• Highly organised, able to identify gaps and opportunities in business performance
• Excellent communication skills and ability to influence a variety of internal and external stakeholders
• SAF 3 Advance Qualification

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• £38,000 base salary with the potential to earn up to 85% of your salary as an annual performance bonus
• Fixed hours each week - No Sunday working. 5 days per week = Monday to Friday 8.30am to 6.00pm (with a day off in the week) and every Saturday 9.00am to 5.00pm
• VW Group tax efficient company vehicle
• 33 days holiday per year, with extra for long service
• Dedicated mental health champions
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre

Porsche Centre South London is located off the A20 towards Bexley. With free onsite parking and stone's throw away from Tesco Superstore. It's also a five-minute drive from Bannatyne Health Club and Orpington's Retail Park.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.