Finance Operations Team Manager

Aviva plc; Norwich; Hybrid; GBP 42,000 - 48,000; Full time

Benefits offered by this job

Bonus opportunity

Pension up to 14%

Private medical benefit

Discount on Aviva products

29 days paid leave (+5)

Matching Share Plan

Save As You Earn

Flexible benefits

Volunteering days

Wellbeing support

Job summary

Aviva plc is seeking a Finance Operations Team Manager in Norwich on a 10 month fixed-term contract. You will lead a five-person Healthcare billing and collections team, balancing priorities and ensuring accurate service for corporate clients.

The role involves reconciliations, controls, and driving improvements across teams, with a focus on clear ownership and collaborative problem solving. You don’t need to be a technical accountant, but you should be comfortable with financial data and

Qualifications

• Strong people management experience leading teams to deliver accurate, deadline-driven work.
• Experience balancing service issues and competing demands in a busy operational environment.
• Strong relationship and communication skills for cross-team collaboration.
• Proactive problem solving with ownership and coordination across teams.
• Good risk awareness with experience maintaining controls and accurate records.

Responsibilities

• Lead and develop a team of five in Healthcare billing and collections.
• Coordinate priorities and ensure timely, accurate service for corporate clients.
• Oversee reconciliations, controls and financial activities, driving process improvements.
• Collaborate with Aviva teams to resolve billing and collection issues and ensure clear ownership.

Skills

People management

Workload management

Relationship skills

Problem solving

Risk & controls

Job description

Finance Operations Team Manager

10 month Fixed-term Contract

Norwich based (50% hybrid working)

Salary: circa £45,000

Are you someone who enjoys leading a team, bringing clarity to a busy workload and working with others to get things done?

This could be a great opportunity if you have people management experience and enjoy balancing team leadership with delivering a great service.

A bit about the job:

You’ll join our General Ledger Accounting, Financial Control & Operations team within UK General Insurance Finance, leading our Healthcare billing and collections team. Leading and supporting a team of five, you’ll help them manage priorities and deliver an accurate, timely service for our corporate Healthcare clients. Working with teams across Aviva, you’ll help solve billing and collection queries and make sure issues have clear ownership through to resolution. The role also oversees key financial activities, including reconciliations and controls, while finding practical ways to improve how we work. You don’t need to be a technical accountant, but you’ll be comfortable working with financial information and understand the importance of accurate records.

Skills and experience we’re looking for:

• Strong people management experience, with a track record of leading teams to deliver accurate, deadline-driven work.
• Experience managing workloads and priorities, balancing service issues and competing demands in a busy operational environment.
• Strong relationship and communication skills, with the ability to work across teams and explain issues clearly to different audiences.
• A proactive approach to problem-solving, taking ownership of issues and coordinating with others to reach a resolution.
• Good risk and process awareness, with experience maintaining effective controls, accurate records and identifying practical improvements.

What you’ll get:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We want you to shine. That’s why we have so much to offer you:

• Salary around £45,000 - depending on skills, experience, and qualifications
• Bonus opportunity – 10% of annual salary, depending on your performance and the business’
• Generous pension scheme – we’ll contribute up to 14%
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40%discount on Aviva products, and other retailer discounts
• 29 days of paid leave exclusive of public holidays - with the option of buying or selling 5 additional days
• Up to £1,200 of free Aviva shares per year through ourMatching Share Plan and share in the success of Aviva with ourSave As You Earn scheme
• Brilliantlysupportive policiesincluding parental and carer’s leave
• Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3paid volunteering days to help others
• We take yourwellbeingseriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here