Finance Operational Support Officer (Workflow Business Unit)

Wollborg Michelson Personnel Service Inc; Worcester; Hybrid; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Great Holiday Entitlement

Brilliant Pension Scheme

Professional Learning & Development

Flexible Working

Job summary

Worcestershire County Council is hiring a Finance Officer (Workflow Business Unit) based at the Wildwood Office in Worcester. The role involves supporting financial processing, responding to finance queries, and delivering high quality customer service as part of the Workflow Business Unit.

The position is permanent, 35 hours per week, with hybrid working where possible. Training on systems will be provided, and the team supports adults and communities through effective financial services.

Qualifications

• Excellent communication skills are essential.
• Willingness to learn and apply new processes.
• Attention to detail, problem solving and customer service are valued.

Responsibilities

• Assist with processing financial assessments.
• Resolve Accounts Payable and Accounts Receivable queries.
• Process transactions in line with service standards and legislation.
• Provide flexible ad-hoc support to other Finance Operational Services teams.

Skills

Communication skills

Willingness to learn

Attention to detail

Job description

Worcestershire County Council,

Job Title: Finance Officer (Workflow Business Unit)

Salary: £25,800 - £27,500 per annum

35 Hours per Week

Location: Wildwood Office - Worcester

Team: Workflow Business Unit

Permanent

Within Finance Operational Services (FOS) we are continually working to ensure the services we deliver support the wider business, our adults and children with care and support needs, and our customer journey too. We support the Finance Operational Services (FOS) Leadership Team in providing strategic, statutory and core financial services to directly support the Council in helping to maintain, improve and deliver frontline services for Worcestershire’s customers, residents and businesses.

Workflow Business Unit

The WBU underpins the work of several teams within Finance and, to successfully provide this service, all WBU Officers liaise with the Council’s Customer Contact Centre daily to be able to respond to finance queries, and meet the standards expected in our Service Level Agreement. All team members speak to a variety of customers including adults with care and support needs, adult social care colleagues, Social Workers, schools and businesses, so to be successful in this position excellent communication skills are essential.

Examples of daily routine tasks are assisting with processing financial assessments, resolving Accounts Payable and Accounts Receivable queries in line with expected service standards, timescales and within defined legislation and processing transactions. The team is also expected to be able to step out of the daily business as usual tasks and provide flexible ad-hoc support to other Finance Operational Services (FOS) teams, as required and instructed.

Whilst having a knowledge of Adults Social Care is useful for this role, it is more important that you can consistently demonstrate a willingness to learn and apply new processes, a desire to continually improve service delivery, and take pride in excellent attention to detail, problem solving and customer service at all times. A genuine desire to work to become another valued member of our conscientious and passionate team is key to being successful in this role and team. Full training on the systems we use will be given.

For further information please contact: Marie Mears [e-mail]

Benefits:

You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage

• Worcestershire County Council - Why work for us?

Some of these offers include:

• Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we’ll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.

Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date: 25th October 2026

Anticipated Interview Date: 2/3 November 2026

Attached documents

FOS Officer JDPS Sc4 Feb 2022.pdf