Finance Manager (Service Charge)

Plymouth Community Homes; Plymouth; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Excellent pension scheme (14%)

Onsite gym

Volunteer days (Make a Difference)

25 days annual leave (+ holidays)

Employee Assistance programme

Free flu vaccination

Cycle to Work

Job summary

Plymouth Community Homes is seeking an experienced finance professional to lead the service charges function. The role requires full AAT qualification, strong housing/finance background, and proven team leadership to drive accuracy, compliance and resident-focused outcomes across tenures.

You will shape processes ahead of leasehold reforms, strengthen controls, and collaborate with teams to deliver clear reporting and value for money.

Qualifications

• Fully AAT qualified with housing/service charges experience.
• Proven experience leading and developing teams.
• Strong communication of complex financial information.

Responsibilities

• Lead the end-to-end service charge cycle and ensure accuracy.
• Develop processes aligned with leasehold reform and drive improvements.

Skills

AAT qualified

Team leadership

Service charges knowledge

Leasehold knowledge

Data analysis

Communication

Job description

Job Description

Ready to use your leadership and financial expertise to make a difference for residents?

Join PCH during an exciting period of growth and change. We’re looking for an experienced finance professional who is fully AAT qualified, with a strong track record of managing and developing teams, taking ownership of complex responsibilities and delivering high-quality outcomes. Ideally, they will have experience in service charge accounting and legislation or demonstrate the ability to quickly develop into a subject matter expert in this specialist area.

About the role

This is an exciting opportunity to join PCH at a pivotal time to lead and shape the operational delivery of a high-profile service charge function, delivering a timely, accurate, compliant and resident-focused service across various tenures. As PCH continues to grow and prepares for leasehold reforms during 2027, you will play a crucial role in delivering the function’s strategic direction, lead and develop a high-performing team, strengthen systems and controls, and work across the organisation to improve transparency, value for money and outcomes for residents.

You’ll lead the end-to-end service charge cycle, working closely with teams across PCH to ensure charges are accurate, clearly communicated and effectively managed. Drawing on your management experience, you’ll strengthen processes to align with the requirements of leasehold reform, implement new systems, provide clear direction and influence the future development of the service, delivering a visible impact for residents and the organisation.

Our ideal candidate is someone who:

• Is a fully AAT-qualified finance professional with strong experience in housing, property management, service charges or a suitable finance environment. Ideally, they will understand service charge legislation and cost recovery or be able to quickly develop extensive knowledge.
• Has experience leading and developing others, alongside strong financial and analytical skills.
• Can communicate complex financial information clearly and is passionate about improving services and finding better ways of working.
• Has proven experience of resolving complex customer, resident and stakeholder queries, using sound judgement and clear communication to achieve timely, fair and customer-focused outcomes
• Is confident working with large and complex datasets and has advanced spreadsheet skills to analyse information, identify trends and produce accurate outputs

About Plymouth Community Homes

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

• Flexible working opportunities including flexi-time and hybrid working
• Excellent pension scheme with a 14% employer contribution
• Free, fully equipped onsite gym and changing facilities
• The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
• Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
• Free Employee Assistance programme, including free counselling
• Free annual flu vaccination
• Cycle to Work scheme
• The opportunity to work in a beautiful and vibrant part of the Southwest
• We support digital working with modern devices/smart phones
• It's fun to work here - we have dress down Fridays, company quizzes, and lots of charity events throughout the year
• Our modern and spacious offices are right on a bus route, and just three miles from the city centre
• We get a daily visit from a local food van, and are within walking distance of local Crownhill shops, Warrens, M& S Foodhall, Co-op, Starbucks and Tim Hortons

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Living and Working in Plymouth