Finance Co-ordinator - Receivables

Kingston University; Kingston upon Thames; On-site; GBP 32,000 - 36,000; Full time

Job summary

Kingston University is seeking a dedicated receivables and income management professional. You will manage debts, resolve complex queries, and ensure accurate recording of actions within the Directorate for Finance, HR, and Infrastructure. The role focuses on timely collection and professional service to students, sponsors, and staff.

The post is full-time and permanent, with a starting salary of £34,007 per annum. Interviews are scheduled the week commencing 2 November 2026.

Qualifications

• Minimum of 3 years experience in a finance/credit control/debt recovery environment.
• Experience in handling telephone/face-to-face customer interactions.
• Excellent telephone manner; approachable, firm and friendly.

Responsibilities

• Manage and progress allocated debts in line with University policies and timescales.
• Resolve financial queries and process transactions accurately.
• Maintain complete and appropriate records of actions taken.
• Proactively identify risks and escalate appropriately.

Job description

To provide an effective, professional and customer-focused receivables and income management service, supporting the timely collection and accurate administration of monies owed to the University.

The postholder will manage and progress allocated debts in accordance with University policies, procedures and agreed timescales, proactively resolve financial queries, process transactions accurately and maintain complete and appropriate records of actions taken.

The role will contribute to the achievement of departmental financial and service objectives by ensuring that outstanding balances are actively managed, risks are identified and escalated appropriately, and students, sponsors, staff and other stakeholders receive a responsive and professional service.

This role will include a large percentage of student interaction, both over the phone, face to face and by email via our StudentHUB.

The ideal candidate will have a background in a customer facing role, have an excellent telephone manner and be approachable, firm and friendly.

A minimum of 3 years previous experience in a finance/credit control/debt recovery environment and exposure to telephone/face to face customer interaction is essential.

There will be reliance upon your contribution in order to achieve targets so you will therefore be able to demonstrate your ability to adhere to deadlines and have an understanding of the importance of good quality customer service.

The Directorate for Finance, HR, and Infrastructure plays a critical role in shaping and supporting the University’s strategic and operational success. With a focus on excellence, efficiency, and people-centred practices, it delivers vital services that influence the daily experience of staff and students while enabling long-term institutional growth. These services span financial management, workforce development, and the maintenance of both physical and digital infrastructure - ensuring the University’s operations and ambitions are fully supported. With a clear focus on service quality, innovation, and people-first practices, the Directorate operates in close partnership with academic faculties and senior leadership to ensure institutional goals are achieved. It is driven by a commitment to excellence, service, and sustainable progress, promoting a culture where collaboration, innovation and transformation thrive. This is an opportunity to join a proactive, solutions-focused team whose work directly contributes to the University’s continued success.

This is a full time, permanent position with a starting salary of £34,007 per annum.

Interviews are expected to be held the week commencing 2 November 2026.

For informal enquiries, please contact Justin Carcavella,Receivables Manager.