Finance Associate – SME x3

UK Shared Business Services Ltd; Billingham, Tees Valley, Newport; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

UK Shared Business Services Ltd in Billingham is seeking three Finance Associates to act as SMEs in Database Management, Payments or Expenses. You will support the team with complex queries and contribute to service improvements, becoming the SME for onboarded customers.

Ideal candidates will have extensive experience in one of the finance workstreams, excellent communication, and knowledge of Oracle/Workday/SAP. A finance qualification and shared service experience are advantageous.

Qualifications

• Extensive experience within one of the finance workstreams: Database Management, Payments or Expenses.
• Excellent written and oral communication skills.
• Knowledge of SaaS tools such as Oracle, Workday or SAP.
• High attention to detail and delivery focus.
• Proactive, problem-solving approach with strong stakeholder liaison.
• Proficient MS Office skills (Outlook & Excel).
• Experience in a shared service or customer-focused environment is advantageous.

Responsibilities

• Act as SME within Database Management, Payments or Expenses, handling complex queries.
• Embed as specialist knowledge for complex operational matters.
• Work with Team Managers on service development and improvements.
• Strengthen knowledge sharing and consistency within the function.
• Liaise with clients and internal stakeholders to maintain relationships.

Skills

Database Management

Payments

Expenses

Communication skills

Problem solving

MS Office

Education

Finance qualification

Tools

Oracle

Workday

SAP

Job description

Billingham, County Durham, United Kingdom (Hybrid)

Job Description

Finance Associate – SME x3
Band C - £27,756
Swindon, Newport or Stocks-on-Tees

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.

We now have 3 exciting opportunities for Finance Associates to build on their subject matter expertise in either Database Management, Payments or Expenses. These roles will be pivotal in supporting the team manager, looking at service improvements and becoming the relevant SME, particularly as we onboard additional customers and manage increasing service complexity.

The duties of the role include, but are not limited to:

• Act as a subject matter expert within either Database Management, Payments or Expenses, supporting colleagues and resolving complex queries
• Act as an embedded point of specialist knowledge for complex operational matters
• Work alongside Team Managers on service development and continuous improvement
• Strengthen knowledge sharing, resilience and consistency within each function
• Identify opportunities to add value for clients and improve service outcomes
• Act as a key liaison with clients and internal stakeholders to maintain strong working relationships

To be considered for this role, you will demonstrate :

• Extensive experience and knowledge within Database Management, Payments or Expenses workstreams
• First class written and oral communication skills
• Good knowledge of SaaS solutions such as Oracle, Workday or SAP
• High attention to detail, ensuring accuracy of data, processes and documentation
• Proactive, problem-solving approach with a clear focus on delivery
• Good Microsoft Office skills, including Outlook and Excel
• Ability to communicate effectively at all levels and build strong stakeholder relationships
• Demonstrates UKSBS core values and behaviours
• Experience in a shared service or customer‑focused environment and a finance qualification would be advantageous but are not essential.

We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.

Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.