Finance Assessment Officer

Cornwall Council Jobs and Careers; Bodmin, Truro, Camborne; Híbrido; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Pension scheme

Annual leave

Health & wellbeing programme

Employee discounts

Descripción de la vacante

Cornwall Council Jobs and Careers is seeking a proactive Finance Assessment Officer to join the Charging and Assessment Team. You will assess care funding needs by phone and in person, supporting service users and families with welfare benefits and liaising with care providers and teams.

The role is public-facing with a statutory English language requirement and will involve working in hybrid patterns with some office days and home working, plus occasional home visits.

Formación

• Excellent verbal and written communication skills.
• GCSE Maths and English grades 9-4 (A-C) or equivalent experience.
• Experience with Microsoft Office including Outlook, Word and Excel.

Responsabilidades

• Conduct financial assessments by phone and in person for care recipients.
• Advise on funding and welfare benefits and liaise with stakeholders.
• Maintain clear records and communicate with service users and families.

Conocimientos

Communication skills

Microsoft Office

Diary management

Literacy and numeracy (GCSE Maths &英语

Educación

GCSE Maths & English (grades 9-4)

Herramientas

Outlook

Word

Excel

Descripción del empleo

The Service & Team:

We have an opportunity for an enthusiastic and motivated individual to join the Charging and Assessment Team as a Finance Assessment Officer. The Charging and Assessment Team is a dynamic and friendly team within Safe and Caring Communities. We offer flexible working where you will be expected to work some days in the office but will also have the opportunity to work from home, with occasional visits to service users in the community. When working in the office, you are able to work from one of our offices in either Bodmin, Truro or Camborne.

The Role:

The team is responsible for undertaking financial assessments, by phone and in person, for individuals receiving care at home or residential services. The role entails a high level of contact with service users both by telephone and email. You will be responsible for liaising directly with service users and their families to conduct financial assessments ensuring they are completed fairly, consistently and promptly. You will also offer funding and welfare benefit advice and liaise with internal and external stakeholders including care providers and operational teams.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

This position will be subject to an enhanced criminal record disclosure check.

What you’ll need to succeed:

The role will require a high level of contact with customers and the applicant will need to demonstrate excellent communication skills, both verbal and written. The applicant should also show attention to detail, be able to work on their own and as part of a team, with a good level of literacy and numeracy skills that can demonstrated by GCSE’s grades 9-4 (A-C) in Maths and English or relevant work experience.

You should have experience in the use of Microsoft Office (including Outlook, Word and Excel) and have experience of diary management, prioritisation and problem-solving skills.

Knowledge of Adult Social Care and the Department of Work & Pensions benefits is desirable but not essential as full training will be provided to the successful candidate. The most important attribute is a can-do attitude and the desire to learn and enhance your existing skills.

What you’ll get in return:

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• a national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

The full role profile is attached here.

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact Elijah Kabasele - [e-mail]

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.