Financial Assessment Assistant

East Sussex County Council; Eastbourne; Híbrido; GBP 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Descripción de la vacante

East Sussex County Council is seeking a Financial Assessment Assistant to join our Review Team. You will perform financial assessment reviews, handle calls and correspondence from clients and stakeholders, and provide written outcomes.

You will keep clear records, stay proactive, and contribute to service delivery aimed at achieving the best outcomes for adults in our care. The role supports flexible hybrid working with attendance at our office in Eastbourne one day each week as a minimum.

Formación

• Active listening with a professional and helpful telephone manner.
• Ability to process information accurately.
• Ability to identify and escalate complex queries.
• Desire to be part of a supportive and collaborative team.
• Ability to plan and organise a varied workload and meet short deadlines.

Responsabilidades

• Complete financial assessment reviews and handle calls and correspondence from people using our service and stakeholders.
• Provide written outcomes to people and maintain clear records.
• Be proactive and take responsibility for day-to-day work and service delivery.
• Contribute to achieving the best outcomes for adults in our care.
• Support induction and training as part of a team.

Conocimientos

Active listening

Professional telephone manner

Accurate data processing

Query escalation

Team collaboration

Workload planning

Descripción del empleo

Job Description

Do you enjoy working in a fast-paced administration environment with a high degree of accuracy? If you do, we would love to hear from you!

We are recruiting for a Financial Assessment Assistant to join our Review Team (Financial Assessment Team). We are a forward thinking, evolving service and, as part of the team, you will be integral to this.

You will be completing financial assessment reviews, dealing with calls and correspondence from people using our service and internal and external stakeholders and providing written outcomes to people. You will maintain clear records, be proactive and take responsibility for your day to day work. You'll be a key part of our service delivery and work towards the achieving the best outcomes for people.

We are looking for candidates who;

• Have active listening skills with a professional and helpful telephone manner
• Be confident in processing information accurately
• Have the ability to identify and escalation complex queries
• Have a desire to be part of a supportive and collaborative team
• Ability to plan and organise a varied workload, on occasion working to short deadlines

Please download the Job Description and Person Specification for more information.

Details about building accessibility St Mary's House are available on our website.

If you have any questions about the building accessibility for the building this role is based in, please contact the hiring manager.

Interviews will take place in person at St Marys House, 52 St Leonards Road, Eastbourne, BN21 3UU. They will be taking place week commencing 02 November 2026. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details

Financial assessments work offers the chance to turn accuracy and attention to detail into positive experiences and outcomes for adults, often at difficult times in their lives.

We offer flexible hybrid working with attendance at our office in Eastbourne one day each week as a minimum. We will provide you the equipment you need to effectively complete your role.

During your induction and initial training period, daily attendance at our office for the first few weeks will be required to provide you with the best possible support and training.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page .

Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.

For an informal discussion about this opportunity contact Tony Marchesi (Team Leader) at [e-mail] to arrange a call.

'It's a really nice and supportive atmosphere here. Everyone is friendly, very approachable, very supportive of each other, and everyone wants everyone else to do well.' - Heather, Specialist Contract Manager

For a team that supports you, choose East Sussex!

About Us

Additional Information

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record . Please note that we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.