Finance & Aftercare Customer Advisor

Volkswagen Group; Little Horwood; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Discretionary 10% on-target bonus

Pension 9% employer contribution

Company Car BEV scheme

Private medical insurance after probat

Care Concierge & salary sacrifice (e.g

LinkedIn Learning & development

Job summary

Volkswagen Financial Services UK is recruiting for a customer services advisor to support our UK customers across Retail Finance and Aftersales products. You will handle enquiries by phone and email, update customer records, and collaborate with different VWFS teams to deliver high-quality service throughout the customer journey.

The role emphasizes accuracy, compliance with FCA regulations and Data Protection Act, and a proactive, solution-oriented approach.

Qualifications

• Excellent written and spoken communication tailored to customers.
• Ability to navigate multiple systems and processes.
• Understanding of Data Protection Act and Consumer Credit Act desirable.
• Calm under pressure with strong time-management.

Responsibilities

• Respond to enquiries mainly by phone and email.
• Enter and update customer data with accuracy.
• Coordinate with other VWFS departments.
• Understand FCA regulations to fulfil role.
• Process end-of-contract options and document validations.
• Maintain up-to-date account activity in systems.

Skills

Phone conversations

Strong communication

Data handling

Adaptability

Attention to detail

Team player

Digital literacy

Regulatory knowledge (FCA/Data Protect

Job description

Volkswagen Financial Services UK is recruiting for a customer services advisor to support our UK customers across Retail Finance and Aftersales products. You will handle enquiries by phone and email, update customer records, and collaborate with different VWFS teams to deliver high-quality service throughout the customer journey.

The role emphasizes accuracy, compliance with FCA regulations and Data Protection Act, and a proactive, solution-oriented approach.