File Handler Pre Litigated Complex

Keoghs; Newcastle upon Tyne; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days holiday per year (increase w/

Healthcare cash plan

Gym flex

Online discount sites

Job summary

Keoghs is seeking a Credit Hire File Handler in Newcastle to manage complex pre-litigation credit hire claims over £25,000. You will review files, develop strategies, and negotiate with third parties while maintaining client relationships and ensuring ISO and SRA compliance.

The role requires strong organisation, initiative, and communication, in a 35-hour week, with standard Monday–Friday hours. Keoghs offers a supportive team and opportunities for growth.

Qualifications

• Experience handling Credit Hire files with own caseload.
• GCSEs or equivalent essential; degree/LPC preferable.
• Ability to use own initiative and plan workloads.
• Excellent listening and verbal communication skills.
• Good telephone negotiation skills.
• Follow work processes and stay aligned with Strategy.
• Recognise when sensitivity and tact are required.
• Make decisions and stay calm under pressure.
• IT skills including Word/Outlook; Case Management System preferred.
• Adhere to Keoghs Values.

Responsibilities

• Review and analyse files throughout the life of the case per client guidelines.
• Develop and maintain client relationships, keeping the client at the heart of decisions.
• Formulate an initial strategy while assessing intel and KYO strategies.
• Undertake telephone negotiations with third party solicitors.
• Liaise with the insured where necessary.
• Ensure actions are carried out as per the task list in the Case Management System.
• Accurately complete MI processes.
• Provide successful “kick outs” to pre proceedings handlers and clients via outcome reports.
• Ensure files comply with ISO 9001 guidelines.
• Adhere to SRA Standards and Regulations.
• Work in a target-driven environment.

Skills

Credit Hire experience

Case management

Negotiation

Communication skills

Process adherence

Decision making

Calm under pressure

IT skills (Word/Outlook)

Keoghs values

Education

GCSEs (5)

Degree / LPC (preferable)

Tools

Case Management System

Word

Outlook

Job description

Application Deadline: 26 October 2026

Department: Legal

Location: Newcastle

Description

Are you skilled in navigating credit hire claims and passionate about delivering outstanding client service? If so we are looking for a talented Credit Hire handler to join our fast paced, supportive team.

This role offers an excellent opportunity to investigate Complex credit hire claims. The role of the File Handler is to carry out complex & technical investigations on claims submitted from a specific opponent. These claims will be pre-litigated claims with a value over £25,000.

The purpose of the role is to help our clients save hundreds of thousands of pounds each year in exaggerated and inflated credit hire claims.

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.

Benefits

• 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• Gym flex*
• Access to Online Discount Sites

Key Accountabilities

The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of a Technical Supervisor.

• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decision
• Formulating an initial strategy whilst assessing all intel and KYO strategies
• Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured where necessary
• Ensuring ‘actions’ are carried out as per the task list within the Case Management System
• Accurately completing management information processes (MI)
• Feedback successful “kick outs” to the pre proceedings handlers as well as clients via outcome reports
• Ensuring all files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards and Regulations
• Adhere to the Keoghs Values
• Ability to work in target driven environment

Working Hours

35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

Experience, Skills and Qualifications

• Experience of handling Credit Hire files with evidence of managing own case load
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the Keoghs Values

Desirable:

• Experience of handling PI claims
• Knowledge of how to handle cases where indemnity may be an issue

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do;

Keoghs values

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation