File Handler Pre Litigated Complex

Keoghs; Liverpool; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Health care plan

Gym membership

Discount sites

Pension contribution

Cycle to work

Season ticket loan

Wellbeing resources

Descripción de la vacante

Keoghs in Liverpool seeks a Credit Hire handler to manage complex claims and deliver outstanding client service. The role involves investigating pre-litigated claims over £25,000 and repudiating inflated credit hire claims, contributing to substantial client savings.

You will handle a caseload under supervision, develop strategic approaches, and negotiate with third parties while upholding ISO standards and Keoghs values. A strong team awaits.

Formación

• Experience handling Credit Hire files with own caseload.
• Minimum 5 GCSEs; degree/LPC preferable.
• Strong initiative and workload planning.
• Excellent listening and verbal communication.
• Good IT skills including Word/Outlook.

Responsabilidades

• Review and analyse credit hire files under supervision.
• Develop and maintain client relationships with the heart of decisions.
• Formulate strategy and assess intel and KYO strategies.
• Negotiate with third party solicitors by phone.
• Ensure actions are carried out per case management tasks.
• Maintain ISO 9001 compliance and MI processes.
• Report outcomes to pre proceedings handlers and clients.

Conocimientos

Credit Hire handling

Client service

Telephone negotiation

Case management

Analytical thinking

Educación

GCSEs (5)

Degree/LPC (preferred)

Herramientas

Word

Outlook

Case Management System

Descripción del empleo

Description

Are you skilled in navigating credit hire claims and passionate about delivering outstanding client service? If so we are looking for a talented Credit Hire handler to join our fast paced, supportive team.

Application Deadline

26 October 2026

Department

Legal

Location

Liverpool

Description

Are you skilled in navigating credit hire claims and passionate about delivering outstanding client service? If so we are looking for a talented Credit Hire handler to join our fast paced, supportive team.

This role offers an excellent opportunity to investigate Complex credit hire claims. The role of the File Handler is to carry out complex & technical investigations on claims submitted from a specific opponent. These claims will be pre-litigated claims with a value over £25,000.

The purpose of the role is to help our clients save hundreds of thousands of pounds each year in exaggerated and inflated credit hire claims.

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.

Benefits

• 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• Gym flex*
• Access to Online Discount Sites

Key Accountabilities

The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of a Technical Supervisor.

• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decision
• Formulating an initial strategy whilst assessing all intel and KYO strategies
• Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured where necessary
• Ensuring ‘actions’ are carried out as per the task list within the Case Management System
• Accurately completing management information processes (MI)
• Feedback successful “kick outs” to the pre proceedings handlers as well as clients via outcome reports
• Ensuring all files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards and Regulations
• Adhere to the Keoghs Values
• Ability to work in target driven environment

Working Hours

35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

Experience, Skills and Qualifications

• Experience of handling Credit Hire files with evidence of managing own case load
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the Keoghs Values

Desirable

• Experience of handling PI claims
• Knowledge of how to handle cases where indemnity may be an issue

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do;

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation