File Handler Pre Litigated Complex

Keoghs

Bolton

Vor Ort

GBP 25.000 - 35.000

Vollzeit

vor 40 Stunden

Sei unter den ersten Bewerbenden

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

Schaffe es an den ATS-Filtern vorbei

Benefits dieser Stelle

25 days holiday per year

Simply Health Care Cash Plan

Gym flex*

Access to Online Discount Sites

Death In Service

Pension Contribution 5% Employee / 3%

Cycle to Work Scheme*

Tech Scheme*

Season Ticket Loan*

Gym Flex*

Discounted Gourmet Society Membership

Discounted Tickets for Merlin Attracti

Discounts at local retail outlets

Zusammenfassung

Keoghs in Bolton is seeking a Credit Hire handler to investigate complex credit hire claims and manage own caseload within ISO 9001 guidelines. You will conduct technical investigations on pre-litigated claims valued over £25,000 and strive to repudiate inflated claims, delivering high-quality client service.

Working in a fast-paced Legal department, you will review files, negotiate with third party solicitors, and ensure accurate MI while upholding Keoghs values and regulatory standards.

Qualifikationen

Experience of handling Credit Hire files with evidence of managing own case load.
Education: at least 5 GCSEs; degree/LPC preferable.
Ability to use own initiative and plan/workload prioritisation.
Excellent listening and verbal communication skills.
Good telephone negotiation skills.

Aufgaben

Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
Develop and maintain client relationships, focusing on client outcomes
Formulating initial strategy while assessing intel and KYO strategies
Negotiating with third party solicitors by telephone
Liaising with the insured where necessary
Ensuring actions are carried out per Case Management System
Completing management information processes
Feedback 'kick outs' to pre proceedings handlers and clients via reports
Maintaining files within ISO 9001 guidelines
Compliance with SRA Standards and Regulations
Adhere to Keoghs values
Work in a target-driven environment

Kenntnisse

Credit Hire files

Client service

Telephone negotiation

Case management

IT skills (Word/Outlook)

Ausbildung

GCSEs (5)

Degree / LPC (preferable)

Tools

Case Management System

Jobbeschreibung

Are you skilled in navigating credit hire claims and passionate about delivering outstanding client service? If so we are looking for a talented Credit Hire handler to join our fast paced, supportive team.

Application Deadline: 26 October 2026

Department: Legal

Location: Bolton

Description

This role offers an excellent opportunity to investigate Complex credit hire claims. The role of the File Handler is to carry out complex & technical investigations on claims submitted from a specific opponent. These claims will be pre-litigated claims with a value over £25,000.

The purpose of the role is to help our clients save hundreds of thousands of pounds each year in exaggerated and inflated credit hire claims.

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.

Benefits

25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
Simply Health Care Cash Plan
Gym flex*
Access to Online Discount Sites

Key Accountabilities

Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
Develop and maintain client relationships, always keeping the client at the heart of every decision
Formulating an initial strategy whilst assessing all intel and KYO strategies
Undertaking telephone negotiations with third party Solicitors
Liaising with the insured where necessary
Ensuring ‘actions’ are carried out as per the task list within the Case Management System
Accurately completing management information processes (MI)
Feedback successful "kick outs" to the pre proceedings handlers as well as clients via outcome reports
Ensuring all files are kept within ISO 9001 guidelines
To ensure compliance with the SRA Standards and Regulations
Adhere to the Keoghs Values
Ability to work in target driven environment

Working Hours

35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

Experience, Skills and Qualifications

Experience of handling Credit Hire files with evidence of managing own case load
Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
Ability to use own initiative
Ability to plan and prioritise workloads
Excellent listening and verbal communication skills
Good telephone negotiation skills
Ability to follow work processes and keep to Strategy
Ability to recognise when sensitivity and tact are required
Ability to make decisions
Ability to remain calm under pressure
Good IT skills including Word, Outlook, and experience of a Case Management System preferred
Adhere to the Keoghs Values

Desirable:

Experience of handling PI claims
Knowledge of how to handle cases where indemnity may be an issue

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do;

Keoghs values

We are connected
We are Dynamic
We are Innovative
We succeed together