File Handler Assistant

Davies; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the legal sector is seeking a File Handler Assistant to support a specialized team of Solicitors and Legal Executives. This role requires effective communication and organizational skills, as well as a good understanding of legal processes. The successful candidate will assist in a variety of tasks aimed at enhancing client service and managing case files, in a dynamic work environment based in Bolton.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

24/7 online GP support

Death In Service

Pension Contribution

Cycle to Work Scheme

Gym Flex

Access to Online Discount Sites

Qualifications

• Education standard of LPC or ILEX or equivalent work experience.
• Understanding of court processes.
• Self-confident with good communication skills.

Responsibilities

• Assist in general queries, court forms, and court documents.
• Support lead file handler in handling evidence and investigations.
• Liaise with clients and prepare for court appointments.

Skills

Telephone communication

Teamwork

Attention to detail

Organizational skills

Calm under pressure

Education

LPC or ILEX

Job description

File Handler Assistant

Application Deadline: 18 June 2025

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

Are you a Paralegal looking to take on more responsibility and get more involved in cases.

If so this role would be perfect for you.

As a File Handler Assistant you will undertake a variety of mainly File Handler tasks to support the team and main File Handler.

The position is to assist a specialised team of Solicitors and Legal Executives who deal specifically with insurer clients in a niche area of the market.

The position will also assist the team leader and deputy team leader in file allocation and triage.

The successful candidate should have the ability to adapt and change to a new way of claims handling and the ethos behind it.

Key Accountabilities

Administration:
·Dealing with general or straightforward queries
·Telephone chasing activities
·Filing out of court forms and drafting court documents
·Arranging telephone conference and client meetings
·Arranging conferences with Counsel and witnesses

Other duties:
·Assisting lead file handler
·Dealing with disclosure.
·Reviewing evidence (including medical / personnel records).
·Conducting investigations with Insured’s / obtaining witness statements.
·Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses.
·Instructing external investigators (statements/locus)
·Instructing Counsel / Experts.
·Research using legal software and practitioners texts.
·Attending conferences and Trials with Counsel and note taking.
·Dealing with routine correspondence.
·Court appointments.
·Reviewing quantum.
·Drafting Tomlin Orders and Consent Orders.
·Draft Cost schedules.
·To ensure compliance with the SRA Standards & Regulations.
·Adhere to the Keoghs Values

The individual may also be required to undertake the following:
·Periodic strategy review
·Update reports to clients

Working Hours
35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Part Time hours will be considered.

Primary location for this role is Bolton, Parklands Office.

Experience, Skills and Qualifications

·Education standard of LPC or ILEX or equivalent work experience.

·Understanding of court processes

·Self-confident with good telephone and communication skills with people at all levels inside and outside the business

·An ability to organise and prioritise tasks using initiative

·Calm under pressure with the ability to re-prioritise and ability to delegate effectively when required

·An ability to maintain attention to detail when dealing with repetitive tasks

·Good Literacy and IT skills

Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation