File Handler Assistant

Keoghs; Bolton; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the legal sector is seeking a File Handler Assistant in Bolton to support a specialized team. This role involves various file-handling tasks, assisting Solicitors, and engaging in direct client interactions. Candidates should be adaptable with strong organizational and communication skills, eager to take on more responsibilities in a dynamic legal environment.

Benefits

25 days holiday per year

Simply Health Care Cash Plan

Death In Service after 1 year of service

Pension contribution: 5% employee / 3% employer

Employee Volunteering Programme

Cycle to Work Scheme

Qualifications

• Education standard of LPC, ILEX or equivalent.
• Understanding of court processes.
• Good communication skills.

Responsibilities

• Assist in the management and allocation of files.
• Handle inquiries and assist lead file handler.
• Prepare and draft court documents.

Skills

Communication skills

Organisational skills

Attention to detail

Calmness under pressure

Education

LPC, ILEX, or equivalent work experience

Job description

Application Deadline: 18 June 2025

Department: Claims Management

Location: Bolton

Description

Are you a Paralegal looking to take on more responsibility and get more involved in cases? If so, this role could be perfect for you.

As a File Handler Assistant, you will undertake a variety of mainly File Handler tasks to support the team and main File Handler. The position involves assisting a specialised team of Solicitors and Legal Executives who deal specifically with insurer clients in a niche area of the market. You will also support the team leader and deputy team leader in file allocation and triage. The successful candidate should be adaptable and open to embracing new methods of claims handling and the associated ethos.

Key Accountabilities

Administration:

• Dealing with general or straightforward queries
• Telephone chasing activities
• Filing out of court forms and drafting court documents
• Arranging telephone conferences and client meetings
• Organising conferences with Counsel and witnesses

Other duties:

• Assisting lead file handler
• Handling disclosure processes
• Reviewing evidence, including medical and personnel records
• Conducting investigations with insured parties and obtaining witness statements
• Liaising with parties involved in claims, including insured, claimant solicitors, and witnesses
• Instructing external investigators and counsel/experts
• Researching using legal software and practitioner texts
• Attending conferences and trials with counsel and taking notes
• Managing routine correspondence
• Handling court appointments
• Reviewing quantum
• Drafting Tomlin Orders and Consent Orders
• Drafting cost schedules
• Ensuring compliance with SRA Standards & Regulations
• Upholding Keoghs Values

The individual may also be required to undertake periodic strategy reviews and update reports to clients.

Working Hours

35 hours per week, Monday – Friday, 9am – 5pm, with 1 unpaid hour for lunch. Part-time hours will be considered. The primary location for this role is Bolton, Parklands Office.

Experience, Skills, and Qualifications

• Education standard of LPC, ILEX, or equivalent work experience
• Understanding of court processes
• Good communication skills and self-confidence in telephone interactions
• Ability to organise, prioritise, and delegate tasks effectively
• Calmness under pressure and attention to detail, especially with repetitive tasks
• Good literacy and IT skills

Must be a good team worker with flexibility to meet client service levels.

Benefits

• Davies Incentive Plan
• 25 days holiday per year, increasing with service, with options to buy or sell 3 days
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support, and wellbeing resources
• Death In Service after 1 year of service
• Pension contribution: 5% employee / 3% employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to online discount sites and other discounts

*After successful probation period.