Field Telecoms Engineer

MCS Group; Derry/Londonderry; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Company vehicle provided

Competitive salary

Job summary

MCS Group is seeking a hands-on Field Telecoms Engineer for a leading UK communications provider. You will split time between desk-based support and on-site deployments, from small business setups to large enterprise environments with thousands of telephones.

You will join a small team of four, ramped up to handle enterprise customers, with training provided on new products, ISO9001/27001 compliance, and a 24-hour call-out rota to maintain service levels.

Qualifications

• Open to junior to senior with full training provided on new products.
• Ability to provide day-to-day support for infrastructure and customers.
• Work within ISO 9001 and ISO 27001 compliant environment.
• Must hold a full, current driving license.

Responsibilities

• Field servicing: installation, configuration and commissioning at customer sites.
• Operational support: provide technical support for deployed solutions across telecoms and data networks.
• Customer interaction: plan and coordinate trainings to help customers use the products.
• Documentation: complete required reporting and time management records.
• Logistics: plan travel and accommodation for site visits as needed.

Skills

Technical interest

Service mindset

Compliance awareness

Driving license

Flexibility

Job description

MCS is partnering with a prominent communications provider that is currently expanding its technical operations. Following a recent vacancy, they are seeking a hands-on, technically-minded individual to join their dedicated team of four as a Field Telecoms Engineer.

This is a field-active position involving a mix of desk-based support and on-site, managing everything from small business setups to massive enterprise environments with over 1,000 telephones.

Requirements:

• Technical Interest: Open to individuals ranging from junior level to highly experienced; full training is provided on new products.
• Service Mindset: Ability to provide day-to-day support for infrastructure and diverse customers.
• Compliance: Adhering to strict policies and procedures within an ISO accredited environment (ISO9001 and ISO27001).
• Driving License: A full, current driving license is essential to fufill the requirements of this role.
• Flexibility: Being part of a 24-hour call-out rota is required to assist other engineers and maintain customer service levels.

Your Responsibilities:

• Field Servicing: Carrying out the installation, configuration, and commissioning of solutions at customer sites.
• Operational Support: Providing technical support for deployed solutions, extending from telecoms into data networks.
• Customer Interaction: Planning and coordinating effective training to ensure customers understand the benefits of their products.
• Documentation: Completing required reporting and time management documentation within agreed time frames.
• Logistics: Planning and organising travel and accommodation requirements for site visits as needed.

Why This Role?

This company manages critical infrastructure. You will be ramped up to handle enterprise-style customers, offering a genuine path for professional development and technical longevity, however previous enterprise experience is highly desirable.

What's on Offer:

• Salary: £32,000 - £40,000 | Depending on Experience
• Position: Full-time, Permanent.
• Vehicle: Company vehicle provided or an allowance for a personal vehicle.

All conversations will be treated in the strictest of confidence.