Field Technician I

ZipRecruiter; Bedford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise bien établie recherche un technicien OJT pour maintenir des réseaux de données fournissant des services connectés. Le poste exige des tâches variées, allant de la gestion de la documentation à l'interaction avec les utilisateurs pour garantir un service client de qualité. Le candidat idéal aura un diplôme équivalent au secondaire et un intérêt pour les concepts de mise en réseau.

Qualifications

• Connaissances ou volonté d'apprendre les concepts de mise en réseau, y compris LAN/WAN/WLAN.
• Capacité à effectuer des rapports de dépenses électroniques en ligne.

Responsibilities

• Auditer les systèmes hebdomadairement.
• Mise à jour de la documentation lors des changements de réseau.
• Traitement des demandes de travail en temps voulu.

Skills

Communication orale et écrite

Orientation client

Analyse et résolution de problèmes

Organisation

Travail d'équipe

Education

High School diploma or equivalent

Job description

Job DescriptionJob DescriptionDescription:

Job Purpose/ Summary:

Primary focus will be On-The-Job (OJT) training for maintaining data networks that provide wired and wireless connectivity along with video and voice services to the end user.

Job Duties/ Responsibilities:

• Audit the systems in place on a weekly basis.
• Keep documentation updated as network changes are made.
• OJT to process work orders in a timely manner.
• OJT to monitor system performance and customer complaints.
• OJT to interact with the end users to identify any potential problems.
• OJT to assist any users with problems or questions.
• Provide excellent customer experience while maintaining a safe work environment.
• Ensure that the highest quality of service is provided to promote superior customer satisfaction.
• Adhere to company safety guidelines and requirements.
• All other assigned duties and responsibilities not otherwise listed above.

Requirements:

Education:

• High School diploma or equivalent.

Experience:

• Exposure to networking concepts and environments.

Licenses, Certifications, and Screenings:

• Upon hire, must pass background screen to include employment history, college education, and license/certification verifications, and criminal and MVR checks.
• Must have a valid driver's license with a clean driving record and up-to-date vehicle insurance.
• Must pass annual criminal and MVR checks.
• Upon hire and in the event of a work accident, must pass drug screen.

Knowledge:

• Knowledge or interest to learn Internet networking concepts and the related tools, including LAN/WAN/WLAN.
• Ability to book own travel and complete electronic expense reports using online systems.

Personal Attributes:

• Strong interpersonal, and oral and written communication skills.
• Must be technical, detail oriented, and customer focused.
• Demonstrated ability to work in a fast-paced environment and meet goals.
• Demonstrated ability to analyze and solve problems, and to offer possible solutions to improve overall efficiency and effectiveness.
• Highly organized self-starter who handles challenges, volumes of work, and pressure well.
• Ability to perform well in a team environment, including sharing information and assisting others.

Work Environment:

• Possibility to be on-call 24/7 during a standard on-call rotation. When on-call must respond within 60 minutes of being called.
• Available to work some weekends and/or evening hours.
• Available to travel locally, not to exceed 50%.
• Ability to lift, push, and/or carry up to 50 pounds and move up to 75 pounds without assistance.
• Ability to see and distinguish colors, read small print, and hear and recognize audible signals.
• Ability to work at heights, off a ladder, and in confined spaces.
• Ability to frequently bend, climb, squat, reach, kneel, balance, and crawl.
• Ability to ascend or descend ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
• Seizing, holding, grasping, turning, or otherwise working with hand(s).
• Lift hands frequently to reach above, below or at shoulder level.
• Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides up to 70lbs.
• Sitting for long periods of time may be required.
• Exposure to noise, fumes, electrical energy, and inclement weather conditions.

**This position primarily will service DC, MD and parts of Virginia