Field Technician

Yorkshire Water; Doncaster; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Company van

Annual incentive bonus (£1000 max)

Pension up to 12% company contribution

25 days annual leave + bank holidays +

Wellness days

Health cash plan

Critical illness insurance

Dental insurance

Life assurance

Retail savings scheme

Online GP service

Cycle to work scheme

Job summary

Yorkshire Water is hiring a Field Technician in the Doncaster area. You will safely carry out day-to-day field activities on a 24/7 rota, ensuring tasks are completed on time, within budget and to the required quality for the distribution network.

The role involves customer-facing service delivery and rapid problem solving with other departments. We welcome applicants with a full UK driving licence, a track record of meeting targets, and the ability to work both individually and as part of a

Qualifications

• Full UK driving licence is essential.
• Strong customer service and communication skills.
• IT literacy and comfort with basic software.
• Ability to work in a team and adapt to change.

Responsibilities

• Carry out day-to-day field activities on a 24/7 rota to keep distribution networks running.
• Respond quickly to network issues and liaise with internal teams to resolve faults.
• Deliver frontline customer service and resolve queries at customer appointments.

Skills

Full UK driving licence

Customer service

IT literate

Team player

Problem solving

Adaptability to change

Communication skills

Job description

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £32,606 - £40,740.
• A Company van.
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities in line with the Field Technician progression plan.
• 25 days annual leave plus bank holidays - plus 2 extra wellness days!
• Life assurance cover of 4 times pensionable salary.
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Doncaster area

Work type: Permanent 37 hours per week, Monday - Friday. This role will also involve being part of a standby rota so you will be required to work evenings and weekends.

We have a number of exciting opportunities for Clean Water Field Technicians to join clean water distribution department at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do!

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Distribution are a key part of how we plan to meet the changing expectations of customers and regulators.

The successful candidate would be covering the Dewsbury area in Yorkshire in part of a tight knit team. Working both by yourself and in the team to deliver challenging performance commitments. The role will require you to problem solve and work under pressure liaising with other departments in Yorkshire water to help resolve various issues that we face.

Where you fit in!

As our Field Technician you will;

In this role, you will safely carry out day to day activities on a 24/ 7 rota ensuring they are completed on time, to budget and to the required quality that enable the effective operation of the Yorkshire Water distribution network. This includes proactive network operation and maintenance activity; completion of operational risk assessments and the supervision of all network intervention; and responding quickly and effectively to network failure to minimise the impact upon key performance targets, including but not limited to those relating to Water Supply Interruptions and Water Quality.

You will have customer facing responsibility for the delivery of front-line customer service, resolving customer queries through attending customer appointments, and driving resolution through a combination of problem solving, network optimisation and the promotion of R+M work where required.

What skills & qualifications you will need:

• Full UK driving licence.
• Experience of delivering against challenging upper quartile business targets and performance commitments.
• Builds and always maintains effective internal and external relationships to high standard - acts as a role model.
• Ability to influence and drive the right culture and behaviours.
• A positive approach to handling changes, embracing all nature of change including technology, process, behavioural and organisational change.
• Demonstrate excellent customer service both internally and externally.
• IT literate.
• Team player who can work in many different teams showing respect for others, providing helpful feedback and supporting the development of others.

You will also benefit from having:

• Previous experience in a commercially orientated and/or regulated environment.
• Previous experience gained within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors.
• Technical understanding of water network and assets.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience in Field Technician and want to help us deliver great service for our customers whilst looking after the environment.

Advert Closes 21st October 2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.