Field Technician

Kantar Group Limited; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

This innovative firm is seeking a Field Technician with a passion for technology and a knack for installation and servicing of A/V equipment. In this role, you'll be responsible for installing metering equipment in panel homes, ensuring accurate data collection, and providing exemplary customer service. You'll work independently, often in various locations along the South Coast, and enjoy the flexibility of working hours, including some evenings and weekends. With a commitment to diversity and inclusion, this company offers an exciting opportunity to contribute to meaningful projects that shape the advertising landscape. Join a team that values your skills and supports your growth in a dynamic environment.

Benefits

Company car

Tools and laptop provided

Flexible working hours

Opportunity for overtime

Qualifications

• Strong technical ability in installation and servicing of A/V equipment.
• Excellent customer care and interpersonal skills are essential.

Responsibilities

• Install and maintain metering equipment in panel homes.
• Educate panel members on the use of monitoring equipment.

Skills

A/V routing knowledge

Home networking

Customer care skills

Technical installation and servicing

Interpersonal skills

Advanced keyboard skills

Education

Qualification in electronics or related field

Tools

PCs

Apple Macs

Kantar monitoring software

Job description

time left to apply End Date: June 1, 2025 (30+ days left to apply)

job requisition id R092182

Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

Job Title: Field Technician

Location: Brighton, South Coast, Sussex, Surrey

Role Description

Do you have a strong interest in new technology? Have you been active installing into the AV, Satellite or Networking market?

If you know your HDMI from your Optical, are comfortable finding your way around a PC/Laptop, looking for a rare chance to join an established team forming part of global operations - and you reside in, or within easy reach of Brighton – we want to hear from you…

We are looking for field technicians; The ideal candidate will have a wide-ranging technical skill set based around installation and fault finding of domestic networking, software and AV equipment. They will also have a clean, current, driving licence and be flexible on working hours and days as the role requires some evening and weekend shifts. We provide a non liveried company car, tools and laptop etc.

The technician will also be responsible for ensuring the accuracy of the data from the metering equipment and software in panel homes and will be covering a wide area along the South Coast and all over the Sussex & Surrey regions.

We would also consider a background in commercial installation and support of video conferencing and multiroom installations.

Key Job Role Requirements

• Technical ability to install & service the TV metering equipment. The meters are non-invasive, meaning that it isn’t necessary to open TV sets and other devices. A thorough understanding of A/V routing (scart, RGB, Composite video, HDMI etc) in domestic environments is essential.
• Knowledge of home networking, routers, Windows PC`s and Apple Macs/ Excel / Word and Hardware / software configurations and installations.
• The ability to work without direct supervision to a high standard. The field technician will be responsible for arranging some appointments with panel members for service calls to designated households, and these must be done in a timely manner.
• Exemplary customer care skills. The field technician is the representative of Kantar in the panel members’ homes. Meters are installed only with the permission of the panel members, and it is therefore essential that the field technician remains professional, prompt & courteous in all dealings with panel members.
• Demonstrable experience of A/V systems/installation in domestic environments.
• Detailed knowledge of TV and peripheral technology, supplemented possibly with a qualification in electronics, audio, video, or television servicing.
• Ability to work unsupervised and remotely, making work schedules as required.
• Excellent interpersonal skills.
• Advanced keyboard skills with the ability to install bespoke software on Pc’s, Macs, iOS and Android.
• Basic understanding of home networking broadband and routers.
• Prepared to drive within the UK mainland and associated Islands.
• This may require overnight stays, therefore, flexibility to work away from home.
• A full driving licence with no more than 6 points (a company vehicle is provided).

Daily Duties

• Install and maintain metering equipment and software in panel homes.
• Educate panel members in the correct use and care of the metering equipment.
• Remove television monitoring equipment from homes that wish to leave the panel.
• Educate panel members in the correct use of Kantar monitoring software.
• Remove monitoring software from homes that wish to leave the panel.
• Store monitoring equipment in safe conditions when not installed in panel homes.
• Resolve or escalate any problems caused by monitoring equipment or software in panel homes.
• Liaise between Kantar management, office staff & panel members as necessary.
• Report all field technician activity, including appointments, visits made, mileage etc.
• Timely return all faulty meter equipment, clearly labelled.
• Maintain the company vehicle in a roadworthy, clean condition.
• Ensure SLA’s (Service Level Agreements) are satisfied within specific timeframes.
• The role will provide a company car and will require flexibility of work hours and days, requiring some weekend shifts.

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and can flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.