Field Technical Services Rep – Drink Dispense Systems

Britvic plc; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Monthly product allowance

Private Medical options

Life Assurance

Company bonus scheme

Access to 24/7 GP services

Enhanced pension contribution

Generous holiday

Discounts at high street partners

Job summary

Carlsberg Britvic is seeking a Technical Services Representative to install, service and repair soft drinks dispensing and chiller equipment at customer sites in Central London and along the M25 corridor. You will deliver expert service, provide tips on best drink service practices, and continuously learn on the job with comprehensive training.

You will need a practical, hands-on approach and enjoy solving technical issues, with the ability to work independently and manage a regional schedule.

Qualifications

• Experience with drink dispense equipment is desirable; full training will be provided.
• Strong problem-solving and customer service skills.
• Able to use IT systems to complete service reports and manage workload.
• Able to work independently and prioritize tasks.

Responsibilities

• Install, service, diagnose and repair soft drinks dispense and chiller equipment at customer sites across Central London (M25 corridor).
• Carry out planned preventative maintenance to ensure equipment reliability and minimise downtime.
• Diagnose faults and complete repairs efficiently, aiming for first-time fix where possible.
• Educate customers on equipment operation and basic fault finding.
• Provide technical advice to maximise equipment uptime and performance.
• Maintain accurate service records and complete required documentation.
• Manage van stock, tools and spare parts for customer visits.
• Build strong relationships by delivering excellent service.

Skills

Drink dispense equipment

Problem solving

Customer service

IT for service reports

Independent worker

Job description

Carlsberg Britvic is seeking a Technical Services Representative to install, service and repair soft drinks dispensing and chiller equipment at customer sites in Central London and along the M25 corridor. You will deliver expert service, provide tips on best drink service practices, and continuously learn on the job with comprehensive training.

You will need a practical, hands-on approach and enjoy solving technical issues, with the ability to work independently and manage a regional schedule.