Field Tech Analyst -Windows support experience

NTT DATA; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

NTT DATA in London is seeking a Field Tech Analyst - Windows support to join our team in London. The Desktop Support will perform on-site and remote support for desktops, notebooks, and peripherals at a client site, combining technical skill with strong customer service.

Candidates will have 3+ years Windows desktop support, experience with ServiceNow, Office 365, imaging/deployment, and a customer-focused mindset. A+ certification and ability to lift equipment are preferred.

Qualifications

• 3 years desktop/technical Windows support experience.
• Experience with ServiceNow or similar ticketing system preferred.
• Strong verbal/written communication and customer service focus.

Responsibilities

• On-site and remote installation, maintenance, troubleshooting and repair of desktops, notebooks, and peripherals (Windows 7/10/11).
• Serve as liaison with customer on administrative and technical matters; provide incident management support (Service Desk).
• Perform imaging/deployment, software installation, and basic break-fix; assist users and instruct on operation of Windows systems.

Skills

Windows OS support

Customer service

Communication

Team collaboration

Troubleshooting

Education

A+ certification or equivalent

Tools

ServiceNow

Office 365

Imaging/deployment

Job description

Req ID:350781 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, We are currently seeking a Field Tech Analyst -Windows support experience to join our team in London, London, City of (GB-LND), United Kingdom (GB). The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service. This position will be a Client based position working at a client site. Job Responsibilities Include:

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals. Windows, troubleshooting, diagnosing, imaging/deployment and software installation.
• Serves as company liaison with customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (Service Now) Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS) Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 ) Diagnoses and resolves product performance problems. Performs maintenance and repair services (basic break fix for desktops, laptops.) Instructs customers in the operation and maintenance of basic Windows.
• Basic Qualifications: 3 years desktop/technical Windows support experience
• Preferred Skills: ServiceNow ticketing system (or similar ticketing system) Office 365 support Windows troubleshooting, diagnosing, imaging/deployment and software installation. Installation/Troubleshooting of Software/Hardware Proven customer service background Able to comprehend and follow verbal and written technical instructions and scripts.
• A+ certification or equivalent skill set
• Individual must have ability to receive calls during the normal business day and after hours.
• Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
• Excellent verbal and written communication skills with emphasis in customer service
• Excellent interpersonal skills and ability to work collaboratively in a team environment

About NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.