Field Support Supervisor

Designer Contracts Ltd.; Reading; On-site; GBP 28,000 - 36,000; Full time

Job summary

Designer Contracts Ltd. in Reading is seeking a conscientious, ambitious individual to help ensure the smooth running of projects and sites. The role requires strong leadership, excellent time management, and the ability to liaise between regional teams and on-site staff.

You will be responsible for planning, pricing, and scaling projects, visiting clients on site, and ensuring accurate quotations and safe practices (RAMS). A full UK driving licence is essential.

Qualifications

• Experience in coordinating projects and sites.
• Strong leadership and organizational skills.
• Excellent communication and customer service abilities.
• Must hold a full UK driving licence and be able to travel to client sites.

Responsibilities

• Ensure smooth running of projects and sites.
• Retain and grow customer relationships by delivering added value.
• Attend site visits and complete RAMS as required.
• Assist with planning, pricing and scaling projects and tenders.
• Liaise between regional office and on-site teams to ensure alignment.

Skills

Leadership

Time management

Customer service

Client liaison

Job description

Due to our continued growth we have an exciting opportunity to join our friendly team based in Reading.

We are looking for a conscientious and ambitious individual with excellent leadership and time management skills.

Job Objective

To help ensure the smooth running of projects and sites.

Key Responsibilities

• To ensure the retention and growth of new and existing customers through delivering added value to their customer experience
• Evaluate and react to customer service issues in line with company policy
• Carry out customer service inspections as required
• Be efficient in manual measuring for all flooring categories and window treatments
• Must hold a full UK driving licence
• Attend site to complete all RAMS
• Inspect subfloors to ensure the floor is within tolerance prior to installation

Other areas of responsibilities include:

• Managing and monitoring projects.
• Visiting clients and potential clients on their sites.
• Noticing and attending to any special needs and service issues on projects.
• Planning, pricing and scaling projects and general tenders.
• Ensuring quotations are accurate, well-presented and planned as economically as possible.
• Measuring for flooring and blinds on site.
• Must be able to carry out small basic remedial jobs.
• Liaising between multiple teams, including those in the regional office and those on site.

Designer Contracts is an equal opportunities employer