Field Support Representative

MBDA UK Limited; Stevenage; On-site; GBP 48,000 - 58,000; Full time

Benefits offered by this job

Company bonus

Pension up to 14%

Overtime paid

Flexi Leave

Flexible working

Enhanced parental leave

Subsidised meals

Free car parking

Job summary

MBDA UK Limited in Portsmouth seeks a Field Support Engineer to join the Field Support Team. You will provide on-site technical support for maritime weapon systems at customer locations, respond to technical queries, and help implement improvements to ensure product availability and quality.

The role offers a competitive package with a company bonus up to £2,500, a pension up to 14%, potential overtime, flexi leave, flexible working, enhanced parental leave, and onsite facilities.

Qualifications

• Experience as a hands-on field engineer is desirable.
• Ability to work with missile system designers, MOD and Royal Navy.
• Flexibility to travel to UK and overseas customer locations.

Responsibilities

• Provide on-site technical support to maritime weapon systems at customer locations.
• Respond to technical queries from the customer in a timely manner.
• Lead or support a Contractor's Working Party as required.
• Maintain records of all Field Support activities to a high standard.
• Calibrate and replace tools and equipment to minimise disruption.

Job description

Location: 100% BASED IN PORTSMOUTH DOCKYARD!!!

Salary: Up to £53,000 depending on experience

Security Clearance: British Citizen or a Dual UK national with British citizenship.

Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

What we can offer you:

• Company bonus: Up to £2,500 (based on company performance and will vary year to year)
• Pension: maximum total (employer and employee) contribution of up to 14%
• Overtime: opportunity for paid overtime
• Flexi Leave: Up to 15 additional days
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…

The opportunity:

• You will work as part of the Field Support Team for our Maritime based weapon systems, providing support to the customer at various locations as required within the scope of your Company Approval.
• Work as a Field Support Engineer within a Contractor's Working Party, at the Customer's location, in the UK or overseas, within the scope of Company Approval.
• Respond to Technical Queries from the Customer in a reasonable and timely manner
• Initiate and implement process and technology improvements to deliver Continuous Improvements in MBDA Quality and product availability.
• Ensure all necessary tools and equipment are available for use or perform timely replacement and or calibration to secure minimal disruption.
• Assist other organisations with information and technical support regarding Company Products during Support, Installation and Commissioning activities, at the Customer's location.
• Be sensitive and appropriately responsive to the UK and any Export customer's local culture, behaviour and requirements.

What we're looking for from you:

• You need to be a practical ‘hands on' engineer willing to work with the Missile System Designers, the MOD and the Royal Navy.
• Possess strong interpersonal skills as you will need to be able to work with a variety of different types of people and while maintaining a willing, helpful attitude and a calm professional manner, even when things are changed at the last minute.
• Sound knowledge of the MOD structure and engineering processes whilst keeping yourself up to date in the relevant technical areas.
• Be flexible and adaptable in your work, with the capacity to gain competencies in (and support) multiple products.
• Deliver, or assist in the delivery of Field Support to the highest quality, on time and on cost including responding to respond to technical queries from the Customer.
• Provide Support to Design, Trials or Individual Projects when required and liaise with product suppliers in support of Field Support activities.
• Maintain personal and Technical reports and records of all Field Support activities, to a high standard.
• You may be required to lead a Contractor's Working Party, at the Customer's location, in the UK and overseas, within the scope of Company Approval.
• Having experience and a working knowledge of the Naval Air Defence environment and experience of working with a Trials Team would be beneficial.
• Be able to mentor other, more junior, staff as appropriate.
• As you will be joining an established team, you will quickly need to add value.

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more…

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

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