Field Support Executive

Citation Ltd.; Wilmslow; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading service provider in Health and Safety, HR, Employment Law, and ISO seeks a Field Support Executive. This hybrid role involves client engagement, outbound calling, and building strong relationships. Join a supportive team with excellent perks and a culture that fosters innovation and growth.

Benefits

25 Days of Holiday + Bank Holidays

Birthday Day Off

Extra Holiday for Post-Wedding

Support for Growing Families with vouchers and perks

Private Healthcare

Pawternity Leave

Community Days for volunteering

Qualifications

• Passion for excellent customer service is essential.
• Strong organizational skills and first-class telephone manner are required.
• Ability to engage positively with clients over the phone.

Responsibilities

• Engage with clients to understand their needs and book visits.
• Develop and maintain strong client relationships.
• Handle client objections effectively.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Job description

Field Support Executive – No experience needed.

Location: Wilmslow, hybrid, 2 days in the office, 3 days at home.

Hours: Monday – Friday 08:30 – 17:00

Citation is one of the UK’s leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being industry leaders, empowering our team, and fostering a culture of support and innovation. We have recently been named one of the Sunday Times Best Companies to Work For.

We are looking for a Field Support Executive to join our busy Diary Management Team at our Wilmslow Head Office. You will contact our clients and book visits for our Field Consultants, aligning with our service offerings. The role requires energetic, positive, and supportive engagement with your team and a client-focused approach.

Your role includes:

• Client Engagement: Engage with businesses to understand their needs and book client visits accordingly.
• Building Relationships: Develop and maintain strong client relationships, customizing your approach as needed.
• Objection Handling: Address client concerns effectively regarding services or scheduling.
• Adaptive Communication: Vary your communication style to suit diverse audiences, ensuring clarity and enthusiasm. The role involves high-volume outbound calling.

Who are we looking for?

We value passion for excellent customer service above all. Your ability to engage over the phone and add value to clients is key. Strong organizational skills, excellent communication, and a first-class telephone manner are essential. A natural problem solver who takes ownership of queries from start to finish will excel in this role.

Perks include:

• 25 Days of Holiday + Bank Holidays
• Birthday Day Off
• Extra Holiday for Post-Wedding
• Support for Growing Families with vouchers and perks
• Private Healthcare
• Pawternity Leave
• Community Days for volunteering