Central Operations Support Executive, IN External Fulfillment

Amazon; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

Amazon seeks a Central Operations Support Executive to remotely manage seller operations and enhance customer experience. Responsibilities include monitoring site efficiency, training sellers, and process development, requiring a technical degree and analytical skills. A commitment to teamwork and availability for weekend shifts is essential.

Qualifications

• Bachelor's degree in computer science, engineering, or statistics.
• Experience with Excel and preferably SQL.

Responsibilities

• Monitor efficient functioning of assigned sites via calls and emails.
• Liaise between field executives/sellers for operations execution.
• Train and direct sellers on adherence to norms.

Skills

Analytical skills

Ownership

Identifying patterns

Education

Bachelor's degree in a quantitative/technical field

Tools

Excel

SQL

Job description

Central Operations Support Executive, IN External Fulfillment

Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.

This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:
1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
3. Train and direct sellers for execution and adherence of norms and practices
4. Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
5. Willing to work on weekends

BASIC QUALIFICATIONS

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel

PREFERRED QUALIFICATIONS

- Experience with SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.