Field Support Engineer – London

Celestra Limited; London; On-site; GBP 32,000 - 40,000; Full time

Job summary

A leading company delivering IT services to top brands in hospitality and retail is seeking a Field Technician. This role involves daily travel to customer sites for IT device installations and support. Candidates should possess strong IT expertise, technical skills, and effective communication abilities. The company offers multiple employee benefits, including healthcare and holiday trading options, as well as a vibrant workplace environment.

Benefits

Bonus Scheme & Pension Contributions

Private Medical Insurance

Cycle to Work Scheme

31 days holiday (not inclusive of Bank Holidays)

Fresh Fruit Delivery weekly

On-Site Treats like coffee van and ice cream van

Career Development opportunities

Employee Assistance Programme (EAP)

Qualifications

• Experience with EPoS installations in Retail or Hospitality.
• Confident using and setting up IT systems, strong documentation accuracy.
• Proactive, reliable, and able to stay calm under pressure.

Responsibilities

• Install, refurbish, and maintain IT equipment including tills and Wi-Fi systems.
• Conduct repairs and support work ensuring adherence to processes.
• Liaise with clients to understand technical needs.

Skills

IT Expertise

Technical Skills

Communication

Organisation

Job description

• Up to £32,000 (DOE) Plus Company Vehicle & Fuel Card | Tools / Materials
• Posted 19 May
• Closing 31 July

Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.

About the Role

You’ll travel daily to customer sites across the Hospitality & Retail sectors to replace, swap, or repair IT devices. The role includes regular travel, occasional overnight stays, and a 5-day schedule across 7 days, including alternate weekends. Shifts typically run between 08:30–17:30 but may vary from 06:00–21:00 depending on the client. *Overtime, Company Car & Fuel Card Provided*

What You’ll Do:

• Installation: You’ll install, refurbish, and maintain IT equipment including tills, Chip & PIN devices, tablets, digital signage, media screens, kitchen systems, Wi-Fi, and structured cabling (Cat5/5e/6 & Fibre).
• Site Services: Carry out swap-outs, repairs, and support work, ensuring all processes, paperwork, and customer requirements are followed accurately.
• Communication: Liaise with clients to understand needs, explain technical issues, and follow escalation protocols when required.
• Cabling & Termination: Install and terminate network cabling on patch panels and modules as needed.
• Site Work: Conduct surveys, audits, and research to support installations and project delivery.
• Team Support: Assist colleagues both in the field and at HQ, maintaining high-quality standards.
• Compliance: Adhere to all health & safety policies and on-site procedures throughout each task.

What You’ll Bring

• IT Expertise: Experience with EPoS installations, ideally in Retail or Hospitality. Familiar with Cat5e/Cat6 data cabling and IT equipment configuration.
• Technical Skills: Confident using and setting up IT systems; computer literate with strong documentation accuracy.
• Mindset: Proactive, reliable, and able to stay calm under pressure. Takes ownership and gets the job done.
• Communication: Works well with engineers and clients; clear and professional at all times.
• Organisation: Strong multitasking and time management skills.
• Travel Willingness: Holds a full UK license and willing to travel, including overnight stays.

What We Offer:

Bonus Scheme & Pension Contributions

Cycle to Work Scheme – Plus seasonal health perks like free flu jabs and eye tests on us.

Private Medical Insurance – Including 24/7 digital GP access, so you’re covered round the clock.

Tech Payment Scheme – In partnership with Curry’s, spread the cost of your next must-have gadget.

Brilliant Discounts – Enjoy savings on the high street, in restaurants, and on your travels

Fresh Fruit Delivery every week, plus breakfast and lunch on site

31 days holiday (not inclusive of Bank Holidays)

Modern Offices – With pool table, ping pong, and our very own pub garden for a proper summer BBQ.

On-Site Treats – A daily coffee van to perk you up, and an ice cream van when the sun’s out.

Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout-outs

Team Socials – From team parties to charity fundraisers, there’s always something going on.

Employee Assistance Programme (EAP) – 24/7 confidential support, whatever life throws your way.

Career Development – Ongoing professional development and clear internal progression routes

Holiday Trading – Fancy a bit more time off? You can buy extra holiday anytime through the year.