Field Support Engineer - ITS TK Elevator UK Ltd

thyssenkrupp Elevator; Wythenshawe; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a Field Support Engineer to provide technical support across Europe. This role involves assisting technicians with troubleshooting, developing training materials, and engaging in research on new technologies. The ideal candidate will have proven experience in the field, excellent communication skills, and a proactive mindset. Join a dynamic team dedicated to enhancing urban mobility and experience a supportive work environment with numerous employee benefits. If you're ready to make an impact in the engineering sector, this opportunity awaits you!

Benefits

34 days holiday

Attractive company pension scheme

Health cash plan

Life Assurance Scheme

Free access to health apps

Subsidised gym membership

Enhanced maternity and paternity provision

Long Service award scheme

Employee Assistance Programme

Refer a friend scheme

Qualifications

• Proven experience as a field support engineer with elevator knowledge.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Provide remote technical support to field technicians across Europe.
• Assist in developing training simulators and deliver training courses.

Skills

Technical elevator knowledge

Excellent communication skills

Problem-solving skills

Customer service skills

Proactive thinking

Investigative mindset

Education

NVQ4 or similar qualification

Tools

Microsoft Office Suite

Job description

TK Elevator UK Ltd — Wythenshawe, England, United Kingdom

The Company

We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

TK Elevator’s service and maintenance operations are supported by our International Technical Services network (ITS): a global network of research centres and product experts dedicated to providing high-level technical support for our competitors’ elevators and escalators. ITS Manchester is a unique environment, with lift and escalator engineers alongside software and electronics specialists, working together to understand the latest technology developments in our industry and deliver solutions for our customers’ service requirements. The ITS network is committed to making our extensive knowledge in third-party maintenance accessible to each of TK Elevator’s service technicians across the world, so they are equipped to provide highest quality service and keep customers’ equipment moving.

What we expect

We are currently seeking a Field Support Engineer with technical elevator knowledge and experience of our major competitors’ products to join our pioneering team in Manchester.

As a Field Support Engineer, your day to day will include:

• Provide remote technical support to TKE field technicians across Europe, with occasional travel to give on-site support when required
• Get involved in research about new control systems and digital solutions
• Assist in the development of training simulators and product test rigs
• Undertake training as necessary to be at the forefront of industry and technological developments
• Deliver training courses to field engineers from across Europe
• Assist with the preparation of product support content for field use

Who we are looking for

• Proven experience working as a field support engineer
• A subject matter expert in one or more our major competitors’ product lines
• Excellent communication skills: verbal, telephone and written
• Positive attitude, capable of working under pressure as part of a team
• Confident in using your own initiative and proactive thinking outside of the box
• An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
• Demonstrated exceptional customer service and problem-solving skills
• NVQ4 (or similar) qualification an advantage
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• It is desirable if you have language skills, especially in French (Italian or German can be also considered)

What we offer

• Competitive salary paid on a monthly basis
• 34 days holiday, inclusive of bank holidays
• Attractive company pension scheme
• Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
• Life Assurance Scheme - 4x annual salary
• Free access to premium health and wellbeing apps
• Subsidised gym membership
• Industry-leading enhanced maternity and paternity provision
• Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
• Long Service award scheme, with holiday benefits
• Employee Assistance Programme
• Refer a friend scheme

Additional information

As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.

Job details

Posting date: 2025/01/23

Experience level: Experienced professionals

Type of contract: Permanent, Full time

Work mode: On Site

Job field: Engineering and Site Operations

Job number: UK_IRL_TKE00032

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.