Field Support Engineer - ITS

thyssenkrupp Elevator; Wythenshawe; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a pioneering team as a Field Support Engineer in an innovative firm dedicated to urban mobility solutions. This exciting role involves providing remote technical support to field technicians across Europe and developing training programs to enhance industry knowledge. You will be at the forefront of technological advancements, assisting in research and training delivery. The company values transparency, responsibility, and a collaborative culture, ensuring that your contributions significantly impact the efficiency and safety of vertical transportation systems. If you are passionate about engineering and customer service, this opportunity is perfect for you.

Benefits

34 days holiday including bank holidays

Attractive company pension scheme

Health cash plan

Life Assurance Scheme - 4x annual salary

Free access to premium health and wellbeing apps

Subsidised gym membership

Enhanced maternity and paternity provision

Salary sacrifice benefits including Electric Cars

Long Service award scheme

Employee Assistance Programme

Qualifications

• Proven experience as a field support engineer with elevator knowledge.
• Excellent communication and customer service skills are essential.

Responsibilities

• Provide remote technical support to field technicians across Europe.
• Develop training simulators and deliver training courses.

Skills

Technical elevator knowledge

Excellent communication skills

Problem-solving skills

Positive attitude

Initiative and proactive thinking

Investigative mindset

Customer service skills

Education

NVQ4 or similar qualification

Tools

Microsoft Office Suite

Job description

TK Elevator UK Ltd — Wythenshawe, England, United Kingdom

The Company

We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

TK Elevator’s service and maintenance operations are supported by our International Technical Services network (ITS): a global network of research centres and product experts dedicated to providing high-level technical support for our competitors’ elevators and escalators. ITS Manchester is a unique environment, with lift and escalator engineers alongside software and electronics specialists, working together to understand the latest technology developments in our industry and deliver solutions for our customers’ service requirements. The ITS network is committed to making our extensive knowledge in third-party maintenance accessible to each of TK Elevator’s service technicians across the world, so they are equipped to provide highest quality service and keep customers’ equipment moving.

What we expect

We are currently seeking a Field Support Engineer with technical elevator knowledge and experience of our major competitors’ products to join our pioneering team in Manchester.

As a Field Support Engineer, your day to day will include:

• Provide remote technical support to TKE field technicians across Europe, with occasional travel to give on-site support when required
• Get involved in research about new control systems and digital solutions
• Assist in the development of training simulators and product test rigs
• Undertake training as necessary to be at the forefront of industry and technological developments
• Deliver training courses to field engineers from across Europe
• Assist with the preparation of product support content for field use

Who we are looking for

• Proven experience working as a field support engineer
• A subject matter expert in one or more our major competitors’ product lines
• Excellent communication skills: verbal, telephone and written
• Positive attitude, capable of working under pressure as part of a team
• Confident in using your own initiative and proactive thinking outside of the box
• An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
• Demonstrated exceptional customer service and problem-solving skills
• NVQ4 (or similar) qualification an advantage
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• It is desirable if you have language skills, especially in French (Italian or German can be also considered)

What we offer

• Competitive salary paid on a monthly basis
• 34 days holiday, inclusive of bank holidays
• Attractive company pension scheme
• Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
• Life Assurance Scheme - 4x annual salary
• Free access to premium health and wellbeing apps
• Subsidised gym membership
• Industry-leading enhanced maternity and paternity provision
• Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
• Long Service award scheme, with holiday benefits
• Employee Assistance Programme
• Refer a friend scheme

Additional information

As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.

Job details

Posting date: 2025/01/23

Experience level: Experienced professionals

Type of contract:

Type of contract: Permanent, Full time

Work mode: On Site

Job field:

Job field: Engineering and Site Operations

Job number:

Job number: UK_IRL_TKE00032

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.