Field Support Engineer

TN United Kingdom; United Kingdom; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

This innovative firm is seeking a skilled Power Management Systems Engineer to service and maintain critical systems in various locations across the UK and Europe. The role involves routine maintenance, technical support, and installation of power management systems, ensuring minimal downtime for clients. With a focus on customer service and strong technical expertise, you will be part of a team that values your contributions and supports your professional growth. Join a company that prioritizes well-being, offers flexible working options, and rewards your hard work with a competitive salary and benefits package.

Benefits

Merit-based annual pay review

Enhanced annual leave

Employee recognition scheme

Referral bonus

Volunteer days

Group Life Insurance

Access to virtual GP service

Sick pay scheme

Cycle to Work scheme

Enhanced maternity/paternity leave

Qualifications

• 3-5 years of experience in servicing power management systems.
• Strong understanding of PLC, SCADA, and network systems.

Responsibilities

• Perform maintenance on power management systems including PLC and SCADA.
• Provide on-site technical support and troubleshoot hardware/software issues.

Skills

Power Management Systems

PLC

SCADA

HMI

Troubleshooting

Customer Service

Problem Solving

Analytical Skills

Communication Skills

Education

Bachelor’s degree in Electrical Engineering

HNC/ONC in Electronics Engineering

Tools

Diagnostic Tools

Job description

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Job Reference:

14fff17e69f3

Job Views:

13

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Job Summary

Anord Mardix, a Flex company, are a global group that manufactures switchgear and associated products for installation in mission-critical and live commercial buildings ranging from data centres to the international headquarters of some of the world’s largest companies. We are seeking a skilled and motivated Power Management Systems (PMS) Engineer to join our team. The ideal candidate will be responsible for servicing, maintaining, and troubleshooting power management systems (PMS), including PLC, HMI, SCADA, PME, and associated networks, in various field locations in UK & Europe. This role requires travel within the UK & Europe, strong technical expertise, and excellent customer service skills. Training and shadowing of experienced PMS engineers will be provided where required to ensure you have the necessary skills and knowledge to excel in your role. Additionally, the candidate must be available for PMS emergency call-out cover as needed.

What a typical day looks like:

1. Maintenance and Servicing: Perform routine and preventive maintenance on power management systems, including PLC, HMI, SCADA, PME, and networks. Diagnose and repair faults, ensuring minimal downtime for clients. Educate clients on system operation and maintenance, specifically focusing on PLC, HMI, SCADA, PME, and network systems. Develop and deliver training sessions for client staff on PMS systems. Maintain strong client relationships through excellent customer service. Document all service activities, including installation, maintenance, and troubleshooting reports for PLC, HMI, SCADA, PME, and network systems. Prepare and submit detailed service reports and feedback to the CPS & PMS team.
2. Technical Support and Troubleshooting: Provide on-site technical support to clients, addressing any issues with PMS, including PLC, HMI, SCADA, PME, and network systems. Troubleshoot hardware and software problems in a timely manner. Liaise with internal & external technical support teams and manufacturers for complex issues.
3. Installation and Commissioning: Assist the installation and commissioning of power management systems, including PLC, HMI, SCADA, PME, and network components, at client sites. Conduct system testing and ensure proper functionality according to specifications.
4. Emergency Call-Out Cover: Be available for emergency call-outs to address urgent issues and minimize system downtime during working hours. Respond promptly to emergency service requests, providing effective solutions under pressure. Join the PMS on-call rota covering PMS on-call 24/7 for circa 1 week in 8.
5. Compliance and Safety: Ensure all work complies with relevant health, safety, and environmental regulations. Adhere to company policies and procedures during field operations.

The experience we’re looking to add to our team:

• Education: Bachelor’s degree/HNC/ONC or related qualification in Electrical Engineering, Electronics Engineering, or a related field.
• Experience: Minimum of 3-5 years of experience in servicing and maintaining power management systems, including PLC, SCADA, PME, and networks. Proven track record in a field-based engineering role.
• Technical Skills: Strong understanding of power management systems, including hardware and software components. Proficiency in using diagnostic tools and software for troubleshooting PLC, SCADA, PME, and network systems. Familiarity with industry standards and regulations related to power management.
• Soft Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and manage time effectively.
• Other Requirements: Willingness to travel extensively to various field locations. Availability for emergency call-out cover. Valid driver’s license and ability to operate field service vehicles. Physical ability to perform fieldwork, including lifting and climbing.

What you’ll receive for the great work you provide:

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
• Opportunities to learn new skills in a fast-paced industry;
• A competitive salary and benefits package that includes: a merit-based annual pay review, enhanced annual leave, employee recognition scheme and long service awards, referral bonus, volunteer days, Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year, sick pay scheme, Cycle to Work scheme, enhanced maternity/paternity leave;
• Flexible/Remote/Hybrid Work based on your Job Function;
• Travel opportunities (role dependent);
• Support in your well-being by access to: Employee Assistance Programme offering free access to qualified counsellors and expert advice, on-site trained Mental Health First Aiders;
• Access to various discount programs (including food, activities, gym memberships etc.).

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people’s lives.